Ashley Pabon
Orlando,FL
Summary
Dynamic Store Manager with a proven track record at Party City, excelling in team leadership and customer relations. Achieved sales goals through strategic analysis and effective problem-solving. Bilingual and skilled in training, I foster a positive environment that drives team success and enhances customer satisfaction.
Overview
7
7
years of professional experience
Work History
Store Manager
Party City
09.2022 - 04.2025
- Started as a TEMP associate and achieved my way up to becoming store lead with my hard work and dedication.
- Oversaw daily store operations, ensuring compliance with company policies, safety standards, and loss prevention.
- Led the store to meet or exceed sales goals, KPI targets, and customer service standards.
- Analyzed sales reports and labor budgets to maximize profitability and control costs.
- Coordinated balloon production operations, ensuring quality, safety, and timely order fulfillment.
- Maintained cash handling accuracy, including deposits, audits, and register reconciliation.
Designated Hitter
Walgreens
02.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted Pharmacy, photo, and beauty department and handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products (including beauty products and vaccines) and services based on individual customer requirements.
Medical Billing Specialist
Secure Transportation
05.2019 - 12.2020
- Processed insurance claims accurately, ensuring timely submission and payment.
- Reviewed patient accounts for discrepancies, resolving issues efficiently.
- Utilized medical billing software to manage electronic claims and payments.
- Collaborated with healthcare providers to obtain necessary documentation for billing.
- Assisted in training new staff on billing procedures and software usage.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
Room Service Attendant
Hyatt Regency (MCO)
02.2018 - 04.2019
- Delivered prompt and courteous room service to guests, enhancing overall satisfaction.
- Collaborated with kitchen staff to ensure accurate and timely food preparation and delivery.
- Maintained cleanliness and organization of room service trays and equipment for operational efficiency.
- Addressed guest inquiries and resolved issues to ensure a seamless dining experience.
- Utilized point-of-sale systems effectively for order processing and billing accuracy.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
Education
High School Diploma -
Acceleration Academy High School
Orlando, FL05-2014
Skills
- Bilingual
- Team leadership
- Customer relations
- Training and mentoring
- Team building
- Problem-solving
- Friendly and positive
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Store Manager
Party City
09.2022 - 04.2025
Designated Hitter
Walgreens
02.2020 - 06.2022
Medical Billing Specialist
Secure Transportation
05.2019 - 12.2020
Room Service Attendant
Hyatt Regency (MCO)
02.2018 - 04.2019
High School Diploma -
Acceleration Academy High School