ASHLEY URENDA
North Hollywood,CA
Summary
Personable Associate Leader skilled in executing creative sales strategies and fostering customer satisfaction. I bring positive forward thinking to my work environment. Passionate about building customer connections and maximizing sales.
Overview
4
4
years of professional experience
Work History
Waitress
IHOP
North Hollywood, CA
03.2024 - Current
- Handle high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Support a teamwork atmosphere among staff members through clear communication and collaboration during shifts
- Build rapport with regular customers through friendly interactions and attentiveness to their preferences
- Demonstrate adaptability by quickly learning new menu items and incorporate them into knowledgeable recommendations for guests.
- Carry out complete opening, closing and shift change duties to keep restaurant working efficiently
Bartender
Mob Bar/Vice Ultra Lounge
Pomona, CA
05.2023 - 02.2024
- Performed opening/closing duties such as; printing sales reports, obtaining cash bank, setting up for incoming shift, and taking inventory
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Prepared custom drink orders or crafted cocktails by accurately measuring and mixing house ingredients
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Processed payments through 'Toast' POS system
- Adhered to state laws regarding alcoholic beverage services and customer regulations at all times
Mobile Bartender/Barback
GlamTender LLC
07.2022 - 05.2023
- Assisted in setting up and breaking down bar area for special events
- Learned how to make wide variety of mixed drinks
- Checked ID cards and verified bar guests were of legal age
- Presented beverages in line with formality and specifications of each event
- Communicated with event coordinators and facility management to obtain appropriate accommodations
- Maintained flexible work schedule to meet event needs.
Sales Leader
Sweets 4 Treats
11.2020 - 06.2022
- Increased customer engagement to drive interest and boost sales opportunities
- Reported sales data to upper management for review
- Used 'Clover' POS system to process payments and issue receipts
- Mentored new team members on POS system operations, customer service strategies, and sales goals
- Performed inventory control procedures to manage stock
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Certificate - Responsible Beverage Service
Department of Alcohol Beverage Control
05.2022
GED -
Hacienda La Puente Adult Education
12.2018
Skills
- Bilingual: English Spanish
- Flexible and Adaptable
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Experienced in High-Volume Environments
Timeline
Waitress
IHOP
03.2024 - Current
Bartender
Mob Bar/Vice Ultra Lounge
05.2023 - 02.2024
Mobile Bartender/Barback
GlamTender LLC
07.2022 - 05.2023
Sales Leader
Sweets 4 Treats
11.2020 - 06.2022
Certificate - Responsible Beverage Service
Department of Alcohol Beverage Control
GED -
Hacienda La Puente Adult Education