Ashley Yancey
Cedar Rapids,IA
Summary
Dedicated professional with strong customer service, multitasking, and time management skills. Committed to creating a positive and memorable experience for every customer. Skilled in problem-solving, handling diverse customer needs, and contributing to team success through adaptability and attention to detail. Proven ability to maintain high levels of customer satisfaction while efficiently managing tasks in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Food Delivery Driver
DoorDash
12.2016 - Current
- Observed strict food safety and handling procedures during transport to maintain the quality and integrity of meals.
- Maintained cleanliness of vehicle interior and exterior.
- Ensured that the correct order was delivered to the customer.
- Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
- Participated in training sessions on customer service and food safety, applying learned principles to daily delivery operations.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Resolved customer complaints and concerns with professionalism, ensuring a positive and satisfactory delivery experience.
- Maintained positive attitude and diplomacy when dealing with customers and DoorDash support team.
- Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.
- Provided excellent customer service throughout the delivery process.
Youth Mentor
Legacy Re-entry Foundation
12.2023 - 08.2024
- Assisted with the development of individualized plans for youth to achieve their goals.
- Facilitated group activities to help build social skills and increase self-esteem.
- Conducted assessments to identify underlying issues that could be addressed through mentorship.
- Encouraged healthy communication between youths and their families or guardians.
- Provided guidance, support, and encouragement to at-risk youth.
- Educated youth about topics such as drug prevention, conflict resolution, decision making skills.
- Demonstrated respect for differences in culture, religion, gender identity, sexual orientation.
- Created an environment that was safe and supportive for all participants in mentoring sessions.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
Driver
Uber
09.2019 - 05.2024
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Utilized feedback from passengers to improve service and address any shortcomings.
- Achieved consistently high customer scores due to exceptional service.
- Conducted daily vehicle inspections to ensure operational safety and comfort.
- Provided excellent customer service, including assistance with luggage and answering queries about the local area.
- Collaborated with rideshare platform support teams to address any operational concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Shift Lead
Tropical Smoothie Cafe
05.2023 - 09.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored food production and quality standards, ensuring they were met according to company policies and procedures.
- Performed regular inspections of equipment to ensure it was functioning properly.
- Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
- Managed inventory levels, ordering supplies as needed to maintain optimal stock levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Assisted in the training and development of new team members.
- Explained goals and expectations required of trainees.
- Worked effectively in team environments to make the workplace more productive.
Cashier (Seasonal)
Akira Chicago
09.2017 - 01.2018
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers promptly and responded to questions.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Checked personal identifications for purchases exceeding $200.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered phone calls to assist customers with questions and orders.
- Processed sales transactions to prevent long customer wait times.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier
The Cheesecake Factory
08.2016 - 08.2017
- Answered phone calls to assist customers with questions and orders.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Resolved customer complaints professionally in accordance with company policy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Restocked supplies like napkins, condiments, utensils on a regular basis.
- Demonstrated knowledge of store products and services to customers.
- Greeted customers promptly and responded to questions.
- Ensured compliance with food safety regulations while handling food items.
- Kept track of inventory levels and restocked cheesecakes as needed.
- Offered customers carry-out service at completion of transaction.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Retail Sales Associate
Navy Exchange
05.2015 - 08.2016
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Tracked inventory levels throughout the day and restocked items as needed.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Created price tags and merchandise signs for new items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Handled returns and exchanges according to company policies.
- Helped customers by answering questions and locating merchandise.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Enforced dressing room rules to prevent vandalism and theft.
- Helped other team members as needed during peak business times.
Food Service Team Lead
Six Flags
05.2014 - 10.2015
- Delegated work to staff, setting priorities and goals.
- Implemented cost control measures to reduce expenses and increase profitability.
- Performed daily inspections of equipment such as ovens, stoves, refrigerators, freezers, dishwashers.
- Established positive relationships with customers through excellent customer service skills.
- Explained goals and expectations required of trainees.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Rotated and replenished products in display cases.
- Resolved customer complaints in a professional manner while adhering to company policies and regulations.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Managed cash drawer operations efficiently.
- Developed weekly schedules for staff to ensure adequate coverage throughout shifts.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Executed store opening and closing procedures in compliance with company guidelines.
Education
High School Diploma -
Warren Township High School
05-2015
Skills
- Customer Service
- Critical Thinking
- Time Tracking
- Sales Expertise
- Point-of-Sale System
- Retail Merchandising
- Customer Satisfaction
- Policy Adherence
- Conflict Resolution
- Organization
- Professionalism
- Courteous
- Patient
Timeline
Youth Mentor
Legacy Re-entry Foundation
12.2023 - 08.2024
Shift Lead
Tropical Smoothie Cafe
05.2023 - 09.2023
Driver
Uber
09.2019 - 05.2024
Cashier (Seasonal)
Akira Chicago
09.2017 - 01.2018
Food Delivery Driver
DoorDash
12.2016 - Current
Cashier
The Cheesecake Factory
08.2016 - 08.2017
Retail Sales Associate
Navy Exchange
05.2015 - 08.2016
Food Service Team Lead
Six Flags
05.2014 - 10.2015
High School Diploma -
Warren Township High School