ASHLI BAGLEY
Birmingham,AL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Accountant's Assistant
Gifted Bags Designs
06.2023 - Current
- Processed invoices and payments to support timely vendor transactions.
- Assisted in creating financial reports to uphold accuracy and compliance with accounting standards.
- Managed daily bookkeeping tasks with QuickBooks to improve record-keeping accuracy.
- Collaborated with senior accountants to resolve account discrepancies quickly.
- Mentored junior staff on accounting procedures to enhance team productivity.
- Monitored cash flow management strategies to optimize incoming funds and outgoing expenses.
- Trained new team members to facilitate their integration into the accounting department.
- Streamlined tax filing processes by organizing necessary documents efficiently.
- Reviewed financial records to enhance internal audit procedures and recommend improvements.
- Assisted in preparing monthly financial statements and reports for management review.
Customer Service Representative
ContinuumGlobal
06.2021 - 06.2023
- Facilitated resolution of customer issues while maintaining a calm and friendly demeanor.
- Informed customers about special pricing options and company services.
- Recorded customer interactions to monitor inquiries, challenges, and resolutions.
- Supported customers in processing payments and establishing payment plans.
- Managed customer complaints and inquiries, expediting them for swift resolution.
- Delivered exceptional service to both new and returning customers by addressing concerns and creating solutions.
- Evaluated customer account details to identify current issues and viable solutions.
- Inquired about service requirements and accurately entered data into electronic systems.
- Handled over 60 inbound calls daily, directing them to appropriate individuals or departments.
- Suggested enhancements to products and services to reduce complaints.
- Initiated and activated customer accounts.
- Resolved customer inquiries through phone, email, and chat support channels.
Teller Associate
Regions Bank
01.2015 - 06.2017
- Assisted customers in locating desired products, addressed inquiries, and provided product recommendations.
- Collaborated with front-end staff to enhance customer support.
- Executed sales transactions efficiently to minimize customer wait times.
- Performed daily cleaning tasks to maintain organized and productive work areas.
- Sanitized counters and conveyor belts to ensure cleanliness and hygiene.
Cashier
Belle Foods
08.2011 - 09.2013
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
High School Diploma -
Hoover High School
Hoover, AL05.2012
Skills
- Assisted in generating reports to support decision-making processes
- Facilitated credit card transactions for customer convenience
- Helped create performance monitoring reports
- Aided research for business development initiatives
- Supported call center operations by handling customer inquiries
- Provided assistance in retail sales while ensuring excellent customer service
- Utilized Microsoft Office to improve productivity and document management
- Cultivated strong relationships with customers to encourage loyalty
- Aided project management through organization of tasks and timelines
- Supported sales efforts by sharing knowledge about products
- Maintained cleanliness and organization of the store
- Applied problem-solving skills to resolve customer issues
- Managed incoming and outgoing calls to enhance communication
- Collaborated with team members to achieve objectives
- Assisted in organizing products to boost sales
- Contributed to data analysis for effective business decisions
Timeline
Accountant's Assistant
Gifted Bags Designs
06.2023 - Current
Customer Service Representative
ContinuumGlobal
06.2021 - 06.2023
Teller Associate
Regions Bank
01.2015 - 06.2017
Cashier
Belle Foods
08.2011 - 09.2013
High School Diploma -
Hoover High School