Ashli Rodriguez
Whittier,CA
Summary
Accomplished and results-oriented Human Resources Manager, Operations Specialist, and General Manager with over 13 years of experience leading large teams and optimizing logistics and transportation services across Northern and Southern California. Proven expertise in driving operational efficiency through strategic partnerships with business owners, managers, distribution warehouses, retailers, and 3PL providers. Skilled in developing customized policies, resolving conflicts, and enhancing employee engagement to foster a positive and productive workplace. Seeking a full-time managerial or operations role in an organization that values internal growth and promotes a collaborative, high-performance culture.
Overview
13
13
years of professional experience
Work History
Human Resources Manager
KEB Business Consultants
La Habra, CA
03.2024 - 09.2024
- Facilitated effective employee relations by investigating and resolving conflicts, promoting a positive and collaborative workplace environment.
- Implemented performance management systems, offering constructive feedback and coaching to enhance employee development.
- Oversaw payroll functions, ensuring accuracy and upholding strict confidentiality for sensitive employee information.
- Guided leaders and employees on company policies, programs, benefits, and salary administration to ensure clarity and compliance.
- Ensured company compliance with local, state, and federal laws, as well as organizational standards.
- Conducted onboarding sessions and training modules for new hires, strengthening their job knowledge and skills
- Collaborated with department heads to execute strategic workforce planning initiatives that align human capital with company objectives.
Human Resources Manager
Leafgistics
Los Angeles, CA
10.2022 - 03.2023
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Recruited top talent to maximize profitability.
- Liaised between multiple business divisions to improve communications.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
General Manager
Telos CG Distribution & Telos Logistical Solutions
Los Angeles, CA
12.2020 - 03.2023
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Spearheaded strategic plans as well as contributed to evaluation and analysis of business objectives.
- Partnered with the manufacturing lead and supply chain management to deliver projects on time, while tracking and reporting the completion of finished goods and waste.
- Built and nurtured long-term client relationships through effective issue resolution and exceptional communication skills.
- Methodically organized purchasing, order fulfillment, transportation, reconciliation, and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Operations Specialist & Brand Ambassador
New Normal Labs
Costa Mesa, CA
03.2019 - 12.2020
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Reduced processing times for customer orders by optimizing use of automation tools.
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
- Negotiated with suppliers to secure more favorable terms, reducing costs without compromising on quality.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
Lead Dispatcher & Customer Service Rep.
Kushagram
Irvine, CA
02.2018 - 03.2019
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Promptly responded to inquiries and requests from prospective customers via text, phone call, e-mail, and WM online orders.
- Regularly recognized for placing the most online orders and providing phenomenal customer service.
Sales & Marketing Coordinator
Mr. Cabinet Care
Anaheim, CA
01.2016 - 09.2017
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
- Conducted market research to identify trends and competitor strategies, informing adjustments to company offerings accordingly.
- Enhanced brand visibility by managing online presence, including company website and social media accounts.
- Maximized trade show impact by designing eye-catching booths and coordinating pre-event promotions.
- Increased lead generation by executing innovative outbound strategies, such as cold calling and email campaigns.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Stayed current with the latest products and services offered to customers
Education
Associate of Arts - Communications
Rio Hondo College
Whittier, CA01-2008
High School Diploma -
El Rancho High School
Pico Rivera01-2006
Skills
- Leadership and Team Building
- Employee Relations
- Recruitment and Hiring
- Operations Management
- Training and Mentoring
- Performance Management Systems
- HR Policies and Procedures
- Benefits and Compensation Management
- Employee Handbook Development
- Customer Retention
- Vendor Relationships
- Schedule Management
Timeline
Human Resources Manager
KEB Business Consultants
03.2024 - 09.2024
Human Resources Manager
Leafgistics
10.2022 - 03.2023
General Manager
Telos CG Distribution & Telos Logistical Solutions
12.2020 - 03.2023
Operations Specialist & Brand Ambassador
New Normal Labs
03.2019 - 12.2020
Lead Dispatcher & Customer Service Rep.
Kushagram
02.2018 - 03.2019
Sales & Marketing Coordinator
Mr. Cabinet Care
01.2016 - 09.2017
Associate of Arts - Communications
Rio Hondo College
High School Diploma -
El Rancho High School