Ashlie Rivera-Francois
Sanford,FL
Summary
Proven leader with extensive experience at Ross Store, adept in staff supervision and customer service excellence. Enhanced shopping experiences through effective problem-solving and workflow management. Skilled in cash register operation and employee training, significantly improving team efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Front End Supervisor
Ross Store- Sanford FL
07.2023 - 05.2024
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
Front Desk Receptionist
Dental Clinic
01.2021 - 10.2023
Front Desk Receptionist
Dental Clinic
01.2020 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Accounting Specialist
H-Tax & Accounting
01.2020 - 09.2022
- Input financial data and produced reports using Software.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
Cashier
Ross Store- MIlwaukee WI
10.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Floor Associate
Walmart- Milwaukee WI
09.2014 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
High School Diploma - Mercadeo
Luis Hernaiz Veronne
Canovanas PR05.2009
Skills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
- Cash counting
- Staff Supervision
- Team Supervision
- Training and mentoring
- Sales Coaching
- Employee Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front End Supervisor
Ross Store- Sanford FL
07.2023 - 05.2024
Front Desk Receptionist
Dental Clinic
01.2021 - 10.2023
Front Desk Receptionist
Dental Clinic
01.2020 - 10.2023
Accounting Specialist
H-Tax & Accounting
01.2020 - 09.2022
Cashier
Ross Store- MIlwaukee WI
10.2016 - 03.2017
Sales Floor Associate
Walmart- Milwaukee WI
09.2014 - 02.2016
High School Diploma - Mercadeo
Luis Hernaiz Veronne