ASHLY HANCOCK
Dinuba,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2027
2027
years of professional experience
Work History
Room Attendant
Table Mountain Casino
2023 - Current
- Cleaned and organized guest rooms to ensure optimal guest satisfaction.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Contributed to hotel aesthetics, assisted in seasonal decoration of rooms and public areas.
- Trained new employees on departmental procedures.
- Reported maintenance issues promptly to enhance guest comfort.
- Conducted thorough inspections of rooms before check-in, ensuring quality control.
Housekeeping / Laundry Attendant/Front Desk Receptionist
Holiday Inn Express Hotel
03.2022 - 08.2022
- Supported team by training new staff on cleaning techniques.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative
Alorica
08.2017 - 09.2021
- Recommended products and services to members and educated customers about relevant offerings.
- Utilized organization's computer system to look up and record information concerning member accounts.
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Processed customers' product orders in collaboration with third-party fulfillment vendor.
Office Manager
Structural Shotcrete
05.2013 - 11.2016
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Managed office operations while scheduling appointments for department managers.
Education
High School Diploma -
Penn Foster High School
Mesa, AZ07.2008
Skills
- Multi-line telephone
- Customer service
- Inventory Restocking
- Multitasking
- Teamwork
- Organization
- Data entry
- Managing office supplies
- Scheduling and calendar management
- Listening skills
- Attention to detail
- Protecting information
- Adaptability
- Leadership
- Time management
- Staff Training
- Communication
Timeline
Housekeeping / Laundry Attendant/Front Desk Receptionist
Holiday Inn Express Hotel
03.2022 - 08.2022
Customer Service Representative
Alorica
08.2017 - 09.2021
Office Manager
Structural Shotcrete
05.2013 - 11.2016
Room Attendant
Table Mountain Casino
2023 - Current
High School Diploma -
Penn Foster High School