Ashly Hertilien
Orlando
Summary
At Rev Group, I excelled as an Installer/Inside Sales Representative, enhancing customer satisfaction through expert service and patient inquiry handling. Skilled in project estimation and troubleshooting, I significantly improved system functionality and reliability. My proficiency in Haitian Creole and commitment to safety practices underscore my ability to deliver superior results and foster strong client relationships.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Millwork Sales Specialist
Home Depot
04.2025 - Current
- Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
- Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
- Continuously exceeded sales targets through strategic prospecting efforts aimed at identifying new opportunities within the market.
- Assisted clients in selecting appropriate hardware finishes that complemented their chosen millwork styles seamlessly.
- Collaborated with team members to create visually appealing showroom displays showcasing various millwork options and designs.
- Listened to customer needs and desires to identify and recommend optimal products.
Installer/Inside Sales Representative
Rev Group
07.2021 - 01.2025
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Created detailed documentation of installation instructions for future reference purposes.
- Upgraded systems with new software applications and operating systems.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Provided exceptional customer experiences to service recipients.
- Performed troubleshooting to diagnose and resolve system issues.
- Documented installation processes and outcomes, providing detailed reports to management and clients.
- Developed strong relationships with suppliers to ensure timely delivery of high-quality materials.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Provided customer education on system maintenance and operation post-installation.
- Communicated with distributors to acquire necessary equipment for projects.
Safety Officer
REV Group Inc.
07.2021 - 01.2025
- Responded to any emergencies as instructed and with utmost efficiency.
- Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Collaborated with other departments to integrate safety in all aspects of organization.
- Collaborated with management to develop site-specific safety policies, ensuring alignment with federal and state requirements.
Education
Bachelor of Science - Aerospace Engineering
University of Central Florida
Orlando, FL05-2026
Associate of Arts - Aerospace Engineering
Valencia College
Orlando, FL12-2024
Skills
- Permit coordination
- Project estimation and bidding
- System repairs
- Taking precise measurements
- Worksite preparation
- Following safety practices
- Professional appearance
- Safety procedures
- Scheduling
- Service documentation
- Positive attitude
- Troubleshooting and testing
- FLUENT IN (Haitian Creole)
- Customer satisfaction
Certification
- OSHA CPR Certified
Education
Valencia College
University of Central Florida
Timeline
Millwork Sales Specialist
Home Depot
04.2025 - Current
Installer/Inside Sales Representative
Rev Group
07.2021 - 01.2025
Safety Officer
REV Group Inc.
07.2021 - 01.2025
Associate of Arts - Aerospace Engineering
Valencia College
Bachelor of Science - Aerospace Engineering
University of Central Florida
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