Ashly Mieses Montero
Edison
Summary
Emerging psychology professional with experience across logistics coordination, customer support, and early childhood behavioral development. Strong in relationship-building, problem solving, and communication in both English and Spanish. Skilled at managing sensitive situations, documenting progress, and supporting individuals in fast moving or high stress settings. Seeking a role where I can combine my people skills and psychology background to support clients, families, and teams.
Overview
3
3
years of professional experience
Work History
Transportation and Logistics Dispatcher
USBP beverages
05.2023 - Current
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
- Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards.
- Guided drivers on delivery locations, pickup points, route restrictions, or traffic delays.
- Analyzed customer feedback and provided solutions to improve customer service.
Customer Relations Intern
Rutgers Career Exploration And Success Office
09.2022 - 09.2024
- Developed and maintained a working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Prepared detailed reports on customer feedback trends for management review, assisting in developing targeted improvement strategies.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
Douglass Early Childhood Day Care Intern
Rutgers Childhood Development Center
06.2024 - 09.2024
- Developed and facilitated age-appropriate activities to promote learning, creativity, and social development while observing and documenting children's progress and behavior.
- Applied positive reinforcement techniques to manage behavior and support emotional regulation in young children.
- Maintained a safe and inclusive learning environment, proactively addressing challenges as they arose.
Education
Bachelor of Arts (B.A.) - Psychology
Rutgers University
New Brunswick, NJ05.2026
Skills
- Spanish (Fluent)
- Adaptability and Flexibility
- Quality Assurance
- Collaboration
- Mentoring and Training
- Time Management
- Freight Management Know-how
Timeline
Douglass Early Childhood Day Care Intern
Rutgers Childhood Development Center
06.2024 - 09.2024
Transportation and Logistics Dispatcher
USBP beverages
05.2023 - Current
Customer Relations Intern
Rutgers Career Exploration And Success Office
09.2022 - 09.2024
Bachelor of Arts (B.A.) - Psychology
Rutgers University