Ashlyn Helton
Denham Springs,LA
Summary
Dynamic Patient Care Coordinator with a proven track record at Baton Rouge General Hospital, excelling in HIPAA compliance and patient relations. Recognized for enhancing patient satisfaction through effective appointment scheduling and exceptional customer service. Skilled in insurance verification and fostering communication between patients and healthcare providers to ensure seamless care transitions.
Overview
1
1
year of professional experience
Work History
Patient Care Coordinator
Baton Rouge General Hospital
Baton Rouge, LA
12.2024 - 08.2025
- Managed sensitive patient information, adhering strictly to HIPAA guidelines for confidentiality and privacy.
- Delivered exceptional customer service by addressing concerns and ensuring patient satisfaction with care experiences.
- Streamlined appointment scheduling and patient flow to enhance overall satisfaction.
- Facilitated communication between patients and healthcare providers for timely inquiry responses.
- Trained new staff on office procedures, ensuring consistent delivery of patient care.
- Verified insurance coverage and obtained authorizations for medical treatments through effective communication with insurers.
- Collaborated with interdisciplinary teams to create seamless transitions in treatment plans, enhancing continuity of care.
- Monitored inventory levels of medical supplies, placing orders to prevent shortages.
Receptionist
The Dermatology Center
Baton Rouge, LA
05.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Live Oak High School
Denham Springs, LASkills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Insurance verification
- Patient care coordination
- Patient care
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical terminology
- Patient education
- Documentation
Timeline
Patient Care Coordinator
Baton Rouge General Hospital
12.2024 - 08.2025
Receptionist
The Dermatology Center
05.2024 - 12.2024
Live Oak High School