Ashlyn Herring
Brooksville,FL
Summary
Flexible Cake Decorator with excellent interpersonal and organizational skills. Versatile, enthusiastic and hardworking. Driven and committed to meet or exceed expectations. Excels in time management and providing premier customer service.
Overview
10
10
years of professional experience
Work History
Head Cake Decorator
Publix
Spring Hill, Florida
07.2020 - Current
- Organized and managed the daily operations of a cake decorating team.
- Supervised and trained new decorators on proper cake decoration techniques.
- Ensured all cakes met quality standards prior to delivery or pickup.
- Assisted customers in selecting appropriate decorations for their cakes.
- Troubleshot any problems that arose during the creation process of a cake.
- Conducted regular meetings with the decorating team to discuss progress
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Assisted customers with planning cake vision, including color, theme and size.
Assistant Bakery Manager
Publix
Big Pine Key, FL
07.2024 - 11.2024
- Maintained and updated daily bakery production records.
- Ensured compliance with health and safety standards in the bakery area.
- Supervised staff members to ensure efficient operations in the bakery department.
- Managed inventory of baking supplies, ingredients, and equipment.
- Provided training to new employees on proper techniques for producing baked goods.
- Assisted with cost analysis and budgeting for bakery operations.
- Ordered necessary supplies for production needs as needed.
- Resolved customer complaints regarding product quality or service issues.
- Created weekly reports detailing production metrics such as output rate, yield, waste reduction.
- Trained, managed and motivated employees to promote professional skill development.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Customer Service Staff Member
Publix
Spring Hill, Florida
01.2016 - 07.2020
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Provided product information to customers and addressed all questions promptly and knowledgeably.
- Handled cash transactions accurately by following established procedures.
- Ensured accuracy of orders by double-checking all items before ringing up purchases.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
- Educated customers on special pricing opportunities and company offerings.
- Mentored new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
Nature Coast Technical High School
Brooksville, FL05-2018
Skills
- Employee Coaching
- Inventory Control
- Customer Service
- Forecasting Skills
- Food Safety
- Data Entry
- Phone Etiquette
Timeline
Assistant Bakery Manager
Publix
07.2024 - 11.2024
Head Cake Decorator
Publix
07.2020 - Current
Customer Service Staff Member
Publix
01.2016 - 07.2020
High School Diploma -
Nature Coast Technical High School