Summary
Overview
Work History
Education
Skills
Timeline
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Ashlyn Hetzel

Bluffton,SC

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

3
3
years of professional experience

Work History

Hostess

Crazy Crab
05.2022 - 08.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Receptionist

The Parlour
05.2020 - 09.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Education

High School Diploma -

Hilton Head Christian Academy
Bluffton, SC
05.2024

Skills

  • Complaint Handling
  • Dining room management
  • Dining area maintenance
  • Team Collaboration

Timeline

Hostess

Crazy Crab
05.2022 - 08.2023

Receptionist

The Parlour
05.2020 - 09.2020

High School Diploma -

Hilton Head Christian Academy

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Ashlyn Hetzel