Ashlyn Johnson
Jonesboro,AR
Summary
Focused Paralegal with strong customer service and good multitasking abilities. Motivated to positively impact business operations by effortlessly managing phone calls, sorting mail and filing paperwork. Excellent data entry and appointment scheduling skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paralegal
Ross Law Firm
03.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
Receptionist
Jay Chafin State Farm
01.2024 - 03.2024
- Treated visitors with friendly, approachable attitude
- Directed numerous calls per day to appropriate recipients using multi-line system
- Scheduled appointments and documented updates in scheduling software
- Coordinated office cleaning and lobby organization for office and meeting areas
- Answered questions regarding company pricing and policies
- Managed office supply inventory by regularly checking stock levels and ordering new supplies
Customer Service Representative
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01.2020 - 12.2023
- Documented, researched and resolved customer service issues
- Delivered fast and friendly service to handle questions and service complaints
- Answered inbound calls to handle various concerns, set appointments and close sales
- Handled customer inquiries, payments and service requests
- Managed customer calls efficiently in fast-paced call center environment
- Managed difficult customer situations with professionalism and empathy
- Addressed and resolved customer concerns and complaints
Education
Diploma -
Mountain Home High School
Mountain Home, Arkansas05.2022
Skills
- Facilitated inbound and outbound communication to assist customers with inquiries and support needs Managed call flow to ensure efficient service delivery Provided accurate information to enhance customer satisfaction
- Orchestrated scheduling processes to optimize resource allocation
- Oversaw file management processes to ensure efficient data organization
- Assisted in maintaining accurate financial records Supported monthly reconciliation processes Helped prepare financial statements and reports
- Facilitated comprehensive administrative support to enhance operational efficiency
- Demonstrated proficiency in managing multiple tasks simultaneously to enhance productivity
- Assisted visitors with inquiries and directed them to appropriate departments Managed phone calls and scheduled appointments efficiently Maintained organized front desk operations to support team productivity
Certification
Notary Public
Timeline
Paralegal
Ross Law Firm
03.2024 - Current
Receptionist
Jay Chafin State Farm
01.2024 - 03.2024
Customer Service Representative
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01.2020 - 12.2023
Diploma -
Mountain Home High School