Ashlyn Khoury
Phoenix,AZ
Summary
Dynamic and customer-focused professional with experience at Oreganos Pizza, excelling in high-pressure environments. Proven ability to enhance guest satisfaction through exceptional service and strong multitasking skills. Adept at cash handling and resolving complex issues, fostering positive relationships that drive repeat business and contribute to team success.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Oreganos Pizza
Surprise, AZ
11.2024 - 03.2025
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Cashier
Pet Supplies Plus
South Carolina
01.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Palmetto Scholars Academy
North Charleston, SC05.2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Cash handling
- Complex Problem-solving
- Assertiveness
- Sales and marketing
Timeline
Restaurant Hostess
Oreganos Pizza
11.2024 - 03.2025
Cashier
Pet Supplies Plus
01.2024 - 08.2024
High School Diploma -
Palmetto Scholars Academy