Ashlyn Mantia
Columbia,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager/Administrative Assistant
Sam Row Collective
Columbia, IL
05.2024 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Streamlined office operations to enhance efficiency and reduce overhead costs.
- Implemented inventory management system to optimize resource allocation and minimize waste.
- Coordinated scheduling and communication between departments to ensure project alignment and timely execution.
- Developed training materials for staff onboarding, fostering a smooth transition for new hires.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed scheduling and calendar coordination for executives, ensuring optimal time management and efficiency.
- Implemented office procedures that improved operational efficiency and reduced redundancy.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Real Estate Transaction Coordinator
Sam Row Collective
Columbia, IL
05.2024 - Current
- Coordinated document preparation for real estate transactions, ensuring compliance with industry standards.
- Managed communication between clients, agents, and vendors to facilitate seamless transaction processes.
- Implemented workflow improvements to enhance efficiency and reduce turnaround times for transactions.
- Oversaw contract execution and maintained accurate records throughout the transaction lifecycle.
- Led initiatives to streamline communication protocols, resulting in improved client satisfaction ratings.
- Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
- Collaborated with escrow officers, title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
Transaction Coordinator
BMPJ Real Estate/ Berkshire Hathaway
03.2019 - 05.2024
- Handle all paperwork for real estate agents
- Communicate and coordinate steps from escrow to closing with clients and agents
- Answer phone calls, track dates for closings, file and deliver necessary paperwork in a timely manor
- Keep agents updated on progress of sale
- Data entry
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Real Estate Agent
Berkshire Hathaway Home Services Alliance
03.2019 - 05.2024
- Leverage market knowledge and analysis to provide guidance and advice on best options for clients.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Title Processor
Alliance Title Group
Clayton
05.2017 - 03.2019
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Examined and verified titles weekly.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Calculated and remitted state sales tax, service, and other charges.
Physician Liaison
Podiatry 1st
06.2015 - 02.2017
- Responsible for developing and maintaining relations with physicians in order to facilitate beneficial referring for both health care practices and patients
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Manage marketing budget
- Used various social media platforms for media and blogger outreach.
Education
Bachelor of Arts - Speech Communication
Southern Illinois University Edwardsville
Edwardsville, IL12-2013
Skills
- Communication skills
- Customer service
- Billing
- Administrative support
- Clerical support
- Relationship building
Timeline
Office Manager/Administrative Assistant
Sam Row Collective
05.2024 - Current
Real Estate Transaction Coordinator
Sam Row Collective
05.2024 - Current
Transaction Coordinator
BMPJ Real Estate/ Berkshire Hathaway
03.2019 - 05.2024
Real Estate Agent
Berkshire Hathaway Home Services Alliance
03.2019 - 05.2024
Title Processor
Alliance Title Group
05.2017 - 03.2019
Physician Liaison
Podiatry 1st
06.2015 - 02.2017
Bachelor of Arts - Speech Communication
Southern Illinois University Edwardsville