Ashlyn Rasmussen
Layton
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Savers Value Village
Layton
11.2025 - 05.2026
- My role as a customer service associate at savers included many tasks, One was that i worked at the self checkout area to ensure all customers had a swift checkout experience
- Greeted customers and identified their needs.
- Assisted customers with exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained a clean and organized store environment for optimal customer experience.
Customer Service Cashier
Burlington
Layton
04.2025 - 11.2025
- I assisted customers with all needs at the register and performed great customer service skills.
- Processed cash, credit, and gift card transactions accurately.
- I assisted customers in returns at the cash register
- Trained new cashiers on policies and proper checkout procedures.
- I performed markdowns for the store making sure to work fast and efficiently
- Managed inventory by restocking shelves and monitoring product levels.
- I kept the sales floor neat and tidy when i was on put on it
Sandwich Artist
Subway
Layton
08.2023 - 11.2023
- Prepared sandwiches according to customer specifications and company standards.
- Operated cash register, processing transactions efficiently and accurately.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Maintained cleanliness and organization of workstations and food preparation areas.
- Followed food safety guidelines to ensure safe handling of all products.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Completed opening, closing, and shift change tasks by following company guidelines.
Carhop Server
Sonic Drive-In
Layton
01.2023 - 07.2023
- Delivered food and beverages to customers in a timely manner.
- Ensured order accuracy and completeness before delivering to customers.
- Resolved customer complaints promptly to ensure satisfaction.
- Handled cash transactions and processed payments securely.
- Completed orders by making specialty shakes and ice cream desserts.
- Assisted other team members when needed during busy times or special events.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Trained new employees to perform duties.
Education
Northridge High School
Layton, UTSkills
- Customer Service
- Sales techniques
- Customer complaint resolution
- Cash handling
- Refunds and exchanges
- POS system operation
- Inventory management
- Time management
- Conflict resolution
Timeline
Customer Service Associate
Savers Value Village
11.2025 - 05.2026
Customer Service Cashier
Burlington
04.2025 - 11.2025
Sandwich Artist
Subway
08.2023 - 11.2023
Carhop Server
Sonic Drive-In
01.2023 - 07.2023
Northridge High School