Ashlyn Scholzen
Olathe,KS
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in this role.
Overview
4
4
years of professional experience
Work History
Sales Associate
H&M Hennes & Mauritz
Overland Park, KS
07.2025 - Current
- Assisted customers with product selection, enhancing shopping experience and driving sales.
- Maintained visual merchandising standards to promote brand image and increase customer engagement.
- Collaborated with team members to ensure stock availability and optimal store organization.
- Implemented efficient inventory management practices, reducing discrepancies and improving accuracy.
- Resolved customer inquiries and complaints promptly, strengthening customer loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Cashier
At Home
Olathe, KS
09.2022 - 07.2025
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash and card transactions to complete customer purchases
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Blue Valley West High School
Overland Park, KS05-2021
Skills
- Cash handling
- Time management
- Stress management
- Multitasking and organization
- Adaptability and flexibility
- Cash register operation
- Phone etiquette
- Product recommendations
- Customer service
- Positive and professional
- Customer complaint resolution
- Teamwork and collaboration
Timeline
Sales Associate
H&M Hennes & Mauritz
07.2025 - Current
Customer Service Cashier
At Home
09.2022 - 07.2025
High School Diploma -
Blue Valley West High School