Ashlynn Crocker
Tampa,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Women's Care OBGYN
04.2023 - Current
- Handles questions & concerns in regards to billing, outstanding balances, payment plans etc.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Updated account information to maintain customer records.
Patient Access Representative
Women's Care OBGYN
06.2022 - 04.2023
- Check in and out, Collect payments, Schedule appointments, Check insurance, Verify insurance
- Resolved customer complaints using established follow-up procedures.
- Greeted and assisted patients with check-in procedures.
Medical Receptionist
Coastal Dermatology
05.2021 - 02.2022
- Schedule Incoming calls, Check patients in & out, Get authorization/ verify, Collect copays/coins
- Prepared and processed patient referrals and transfer requests.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Receptionist
Precision Imaging Centers
05.2020 - 05.2021
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
Hostess
Epping Forrest Yacht & Country Club
08.2018 - 05.2020
- Relayed guest comments or suggestions to manager on duty for further action.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
Hillsborough Community College
Tampa, FL02.2024
High School Diploma -
LaBelle High School
Labelle, FL05.2018
Skills
- Call triaging
- Data Entry
- Data Evaluation
- Retail store support
- Calm Under Pressure
Timeline
Customer Service Representative
Women's Care OBGYN
04.2023 - Current
Patient Access Representative
Women's Care OBGYN
06.2022 - 04.2023
Medical Receptionist
Coastal Dermatology
05.2021 - 02.2022
Medical Receptionist
Precision Imaging Centers
05.2020 - 05.2021
Hostess
Epping Forrest Yacht & Country Club
08.2018 - 05.2020
Hillsborough Community College
High School Diploma -
LaBelle High School
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