Ashlynn Goff
Grand Blanc,MI
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Affinity Day Spa
Davison, MI
01.2022 - Current
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Guided customers through facility tours explaining spa resources and amenities.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Provided clients with information on spa services, packages, and promotions.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted customers, answered general questions and directed to appropriate locations.
Guest Advocate
Target
Fenton, MI
09.2019 - 01.2022
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Maintained cleanliness standards throughout the store area.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma -
Clio Community High School
Clio05-2019
Bachelor of Science - Social Work
Walden University
Minneapolis, MNSkills
- Customer relations
- Promotional planning
- Employee scheduling
- Customer service and satisfaction
- Customer service
- Staff supervision
References
References available upon request.
Timeline
Assistant Manager
Affinity Day Spa
01.2022 - Current
Guest Advocate
Target
09.2019 - 01.2022
High School Diploma -
Clio Community High School
Bachelor of Science - Social Work
Walden University