Ashlynn Nussbaum
Chattanooga,TN
Summary
Hospitality professional with a proven track record at Hennens Restaurant, excelling in guest service and reservation management. Demonstrated expertise in leading and coordinating team members and ensuring seamless service. Adept at multitasking, resolving issues promptly and maintaining operational efficiency under pressure. Committed to upholding exceptional service standards and fostering a welcoming atmosphere that enhances guest experience.
Overview
6
6
years of professional experience
Work History
Head Hostess
Hennens Restaurant
02.2022 - 08.2025
- Managed guest seating and flow to optimize dining experience.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Tour Guide
Ruby Falls
03.2019 - 01.2022
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.
- Enhanced visitor engagement by delivering captivating and informative tours of cavern sites.
- Guided groups of up to 30 people on scheduled tours.
- Established positive relationships with tour members through fun and engaging conversation.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Provided information on various sites throughout the cave, relaying little-known stories to provide interest.
Education
Associate Degree in Nursing - Health Sciences
Chattanooga State Community College
Chattanooga, TN05-2028
Skills
- Guest service
- Exceptional communication
- Greeting and seating
- Reservation management and planning
- Phone etiquette
- Interactive communication skills
- Detail-oriented
- Effective multitasking
Timeline
Head Hostess
Hennens Restaurant
02.2022 - 08.2025
Tour Guide
Ruby Falls
03.2019 - 01.2022
Associate Degree in Nursing - Health Sciences
Chattanooga State Community College