Asholae Vanzant
Brooklyn
Summary
Dynamic customer service professional with a proven track record at National Grid, excelling in effective communication and resourcefulness. Skilled in Cisco systems, I consistently delivered exceptional support, enhancing customer satisfaction and streamlining service processes. A dependable team player, I thrive in fast-paced environments, ensuring quality assurance in every interaction.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
National Grid
Brooklyn
01.2024 - 07.2024
- Responded promptly to customer inquiries and provided comprehensive information on services and billing.
- Assisted customers with account setup, payments, and service appointments.
- Used Cisco systems and switchboard technology for efficient call handling.
- Delivered clear and empathetic communication to meet individual customer needs.
Bank Teller
Municipal Credit Union
Brooklyn
12.2018 - 04.2021
- Processed financial transactions with accuracy and attention to detail.
- Assisted customers with inquiries about banking services and rates.
- Maintained confidentiality and complied with all banking regulations.
- Handled high-volume transactions, completing 30+ per hour.
Teacher Assistant
Peoples Day Care
Brooklyn
09.2011 - 10.2017
- Created engaging lesson plans to support academic and social development.
- Maintained open communication with parents and ensured children’s records were up to date.
- Promoted a safe and healthy environment, including distributing meals and managing classroom activities.
Receptionist
New York City College of Technology
Brooklyn
03.2010 - 06.2010
- Managed front desk operations including answering phones and directing inquiries.
- Typed and filed documents; operated fax machines, copiers, and switchboards.
- Provided excellent support to students, faculty, and visitors.
Library Assistant
New York City College of Technology
Brooklyn
12.2008 - 02.2009
- Helped students locate materials and maintained library order.
- Monitored library usage and provided general assistance with resources.
Education
High School Diploma -
EBC East New York for Public Safety and Law
Brooklyn, NY06.2009
Skills
- Microsoft Word proficiency
Email communication
Internet navigation skills - Cisco systems and switchboard operation
- Effective communication
Decision-making ability
Interpersonal skills
- Team-focused with initiative
- Punctuality and dependability
Resourcefulness - Quality assurance
Timeline
Customer Service Representative
National Grid
01.2024 - 07.2024
Bank Teller
Municipal Credit Union
12.2018 - 04.2021
Teacher Assistant
Peoples Day Care
09.2011 - 10.2017
Receptionist
New York City College of Technology
03.2010 - 06.2010
Library Assistant
New York City College of Technology
12.2008 - 02.2009
High School Diploma -
EBC East New York for Public Safety and Law
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