Ashronique Davis
Ambridge,PA
Summary
Goal-oriented Front Desk Manager eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.
A history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
Fairfield Marriott
Monaca, PA
12.2022 - Current
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Managed guest check-in and check-out procedures, reservations and payments.
- Ensured the front desk area was clean and presentable at all times.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Front Desk Agent
Hyatt Regency Mccormick Place
Pittsburgh, PA
05.2022 - 12.2022
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Monitored security cameras in lobby area as needed.
- Managed cash drawer responsibly throughout shift.
- Addressed customer needs in a timely manner.
- Assisted guests at check-in, providing information on various services within hotel.
- Computed bills, collected payments and made change for guests.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
Front Desk Agent
Hampton Inn By Hilton
Pittsburgh, PA
06.2021 - 06.2022
- Kept accurate records of guest transactions.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Answered phones, responded to inquiries, and took messages.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Addressed customer needs in a timely manner.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Kept records of room availability and guest accounts, manually or using computers.
- Input and confirmed reservations for guests.
Education
High School Diploma -
Moon Senior High School
Moon Township, PA06-2021
Law (Pre-Law)
Ferncourt High Pre University
St.Ann, Jamaica12-2020
Skills
- Operations Oversight
- Hospitality services
- Cash control
- Documentation And Reporting
- Team Training
- Business Development
- Operations Management
- Customer service expertise
- Conflict Management
Timeline
Front Desk Manager
Fairfield Marriott
12.2022 - Current
Front Desk Agent
Hyatt Regency Mccormick Place
05.2022 - 12.2022
Front Desk Agent
Hampton Inn By Hilton
06.2021 - 06.2022
High School Diploma -
Moon Senior High School
Law (Pre-Law)
Ferncourt High Pre University