Ashton Kany-Austin
Robstown,TX
Summary
Proven track record at Buffalo Wild Wings, enhancing customer satisfaction and driving sales through exceptional service and expert drink crafting. Adept at multitasking and relationship management, consistently delivering personalized guest experiences. Skilled in cash handling and suggestive selling, demonstrating a strong work ethic and adaptability in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server
Buffalo Wild Wings
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender
Buffalo Wild Wings
09.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Education
HS Degree -
Prairie View High School
Henderson, CO05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Sales expertise
- Sales Techniques
- Suggestive Selling
- Relationship Management
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Reliability
Timeline
Server
Buffalo Wild Wings
09.2021 - Current
Bartender
Buffalo Wild Wings
09.2021 - Current
HS Degree -
Prairie View High School