NexTech
Hi, I’m
Ashton LaChance
Plainville,MA
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Summary
Adept at managing front desk operations and patient scheduling, I leveraged my organizational skills and computer proficiency at Todani Eye Associates to enhance patient relations and streamline administrative support. Demonstrating a keen understanding of HIPAA guidelines and customer service, I contributed to a more efficient, patient-centered environment. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using NexTech
appointment scheduling system to manage 250 patients weekly. Organized and accurate in managing patient flow.
Overview
6
years of professional experience
Work History
Todani Eye Associates
Medical Receptionist
09.2023 - Current
Job overview
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Checked patient insurance, demographic, and health history to keep information current.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Verified eligibility and compliance with authorization requirements for service providers.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Collaborated with coding team, ensuring accurate assignment of CPT and ICD codes to medical procedures.
SAINT GOBAIN, Saint Gobain
Assembly Line Worker
03.2023 - 09.2023
Job overview
- Participated in regular training sessions to stay up-to-date on industry best practices and maintaing high level of expertise in assembly techniques.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Adjusted equipment to meet different productivity levels.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
Aspects, Inc. - High Quality Bird Feeders
Assembly Line Worker
02.2022 - 03.2023
Job overview
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
- Documented production data and output to enable tracking history and maintain accurate records.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Shaws And Star Market
Grocery Clerk
03.2020 - 01.2022
Job overview
- Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Ulta Salon
Spa Receptionist
01.2019 - 02.2020
Job overview
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Scheduled office meetings and client appointments for staff teams.
Education
Aveda InstituteCranston, RI
Graduate Certificate from Aesthetics
05-2019
University Overview
- Awarded student of the month
Mount Hope Bristol, RI
High School Diploma
06.2017
Skills
- Patient Eligibility Requirements
- Computer Proficiency
- Telephone Etiquette
- Appointment Scheduling
- Administrative Support
- HIPAA Guidelines
- Front Desk Operations
- Medical Terminology
- Patient Registration
- Office Administration
- Electronic Medical Records
- Medical Records Management
- Proficient in NexTech
- Co-payment collection
- ICD-10 Coding Familiarity
- Prior Authorization Process
- Insurance Verification
- Authorizations
- CPT coding knowledge
Timeline
Medical Receptionist
Todani Eye Associates
09.2023 - Current
Assembly Line Worker
SAINT GOBAIN, Saint Gobain
03.2023 - 09.2023
Assembly Line Worker
Aspects, Inc. - High Quality Bird Feeders
02.2022 - 03.2023
Grocery Clerk
Shaws And Star Market
03.2020 - 01.2022
Spa Receptionist
Ulta Salon
01.2019 - 02.2020
Aveda Institute
Graduate Certificate from Aesthetics
Mount Hope
High School Diploma
Certification
- Licensed Estherican- May 2019
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionSoftware
Workflow
Languages
English
Native or Bilingual
Interests
Cats
Animals
History