Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashton Miller

Trophy Club

Summary

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant General Manager

AquaKids Swim School
05.2023 - 09.2025
  • Assisted in daily operations by coordinating schedules and managing workflow.
  • Provided customer support by addressing inquiries and resolving issues efficiently.
  • Maintained cleanliness and organization of work areas to promote safety standards.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Learned company policies and procedures to ensure compliance across all operational functions.
  • Communicated effectively with team members to facilitate a collaborative work environment.

Front Desk Agent/PBX Hotel Operator

Great Wolf Lodge
10.2021 - 10.2023
  • Managed guest check-ins and check-outs efficiently, ensuring a seamless arrival experience.
  • Provided exceptional customer service, addressing guest inquiries and resolving concerns promptly.
  • Coordinated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Trained new front desk agents on operational procedures and customer service best practices.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

Swim Instructor/Lifeguard

AquaKids Swim School
01.2021 - 12.2021
  • Monitored and assessed student progress, adjusting techniques to enhance learning outcomes.
  • Ensured safety protocols were followed during all lessons, minimizing risk of injury.
  • Provided constructive feedback to students, promoting confidence and skill improvement.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.

Lead Swim Instructor

SafeSplash Swim School
09.2018 - 03.2020
  • Trained and mentored junior instructors to enhance teaching techniques and student engagement.
  • Fostered a safe learning environment by enforcing safety protocols and emergency procedures.
  • Collaborated with parents to discuss children's progress and address concerns effectively.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and actively participating in staff meetings or team-building events.
  • Demonstrated commitment to excellence by consistently receiving high satisfaction ratings from both students and parents alike.

Team Leader Activities

Carolina Creek Christian Camps
05.2018 - 08.2018
  • Established strong relationships with campers, fostering a supportive community atmosphere throughout the camp session.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

Education

No Degree - Education

Dallas Baptist University
Dallas, TX

BBA - Management

Texas Woman's University
Denton, TX
12-2025

Associate of Arts -

Tarrant County College
Fort Worth, TX
12-2023

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee scheduling
  • Customer retention
  • Teamwork and collaboration
  • Customer service
  • Staff hiring
  • Scheduling

Certification

OSHA 10 hour Certified

Certified Pool and Spa Operator

Timeline

Assistant General Manager

AquaKids Swim School
05.2023 - 09.2025

Front Desk Agent/PBX Hotel Operator

Great Wolf Lodge
10.2021 - 10.2023

Swim Instructor/Lifeguard

AquaKids Swim School
01.2021 - 12.2021

Lead Swim Instructor

SafeSplash Swim School
09.2018 - 03.2020

Team Leader Activities

Carolina Creek Christian Camps
05.2018 - 08.2018

No Degree - Education

Dallas Baptist University

BBA - Management

Texas Woman's University

Associate of Arts -

Tarrant County College

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Ashton Miller