Ashton (Lgl. Amanda) Jordan
Birmingham,AL
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to task prioritization to keep assignments and projects on schedule.
Overview
4
4
years of professional experience
Work History
Shift Manager
Starbuck Coffee
Homewood, AL
2021.10 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Organized special events such as holiday sales or promotional campaigns.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Observed and monitored utilization of equipment.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Conferred with management and subordinates to resolve problems or complaints.
- Identified needs of customers promptly and efficiently.
- Recommended opportunities for growth and advancement to motivate employees.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Panera Associate
Panera Bread
Birmingham, Alabama
2020.07 - 2021.07
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed shipments received from vendors according to established protocols.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Handled incoming calls from customers regarding orders or other inquiries.
- Researched information related to merchandise availability or pricing.
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
- Prepared merchandise for purchase or rental.
- Placed special orders or called other stores to find desired items.
Education
High School Diploma -
Chelsea Highschool
Birmingham, AL2021-05
Some College (No Degree) -
Jefferson State Community College
Birmingham, ALSkills
- Delegating work
- Relationship building
- Decision-making
- Punctual and reliable
- Handling customer complaints
- Safety compliance
- Reporting and documenting
- Energetic and enthusiastic
- Opening and closing procedures
- Compliance
- Supply ordering
- Training and mentoring
- Staff motivation
- Accurate money handling
- Employee training
- Shift checklists
- Policy administration
- Tech-Savvy
- Verbal and written communication
- Equipment troubleshooting
- Inventory control
- Flexible schedule
- Cash handling
- Workplace safety
- Shift leadership
- Mentoring and coaching
- Team building
- Documentation and reporting
Timeline
Shift Manager
Starbuck Coffee
2021.10 - Current
Panera Associate
Panera Bread
2020.07 - 2021.07
High School Diploma -
Chelsea Highschool
Some College (No Degree) -
Jefferson State Community College