Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

A’Shya Malone

Richmond,VA

Summary

Dedicated professional with strong cash handling and conflict resolution skills. Proven ability to enhance customer satisfaction through effective communication and order fulfillment.

Detail-oriented cashier with extensive experience in operating point-of-sale systems and managing cash transactions. Known for providing friendly customer service and resolving inquiries efficiently, contributing to a positive environment.

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.

Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.

Overview

5
5
years of professional experience
2025
2025
years of post-secondary education

Work History

Cashier

Dollar General
Mechanicsville, Virginia
12.2023 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of work and dining areas daily.
  • Assisted customers with menu selections and special requests promptly.
  • Handled cash, credit, and gift card payments accurately during shifts.
  • Provided friendly customer service to enhance guest satisfaction consistently.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.

CSR

Maximus
Chester, Virginia
09.2024 - 01.2026
  • Provided exceptional customer support through phone and online channels.
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Assisted clients with account management and service options.
  • Maintained accurate records of customer interactions in the database.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Picker/ Stower

Amazon
Chester, Virginia
12.2024 - 12.2025
  • Operated handheld scanners to locate and identify products in the warehouse.
  • Coordinated with team members to ensure efficient order fulfillment processes.
  • Sorted and organized products based on size, weight, and destination requirements.
  • Followed safety guidelines strictly while operating equipment in fast-paced environment.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Utilized RF scanners to scan products accurately and efficiently.

Cashier

Kroger
Mechanicsville, Virginia
08.2023 - 11.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of work and dining areas daily.
  • Handled cash, credit, and gift card payments accurately during shifts.
  • Provided friendly customer service to enhance guest satisfaction consistently.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Cashier

Popeyes
Richmond
01.2021 - 08.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of work and dining areas daily.
  • Assisted customers with menu selections and special requests promptly.

  • Handled cash, credit, and gift card payments accurately during shifts.
  • Communicated effectively with team members to ensure smooth operations.
  • Provided friendly customer service to enhance guest satisfaction consistently.
  • Resolved customer complaints swiftly to maintain a positive dining experience.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Richmond Highschool For The Arts
Richmond, VA

Skills

  • Point of sale operation
  • Cash handling
  • Customer support
  • Order fulfillment
  • Effective communication
  • Conflict resolution
  • Ordering and stocking
  • Scanner operations
  • POS system operations
  • Refunds and exchanges
  • Issue resolution
  • Money handling
  • Order packaging
  • Cleaning and sanitizing
  • Customer service
  • Cash register operation
  • Merchandise restocking
  • Customer service excellence
  • Cash management
  • Order taking
  • Customer relations
  • Empathy and patience
  • Online orders preparation

Languages

English
Full Professional

Timeline

Picker/ Stower

Amazon
12.2024 - 12.2025

CSR

Maximus
09.2024 - 01.2026

Cashier

Dollar General
12.2023 - Current

Cashier

Kroger
08.2023 - 11.2024

Cashier

Popeyes
01.2021 - 08.2023

Richmond Highschool For The Arts
A’Shya Malone