ASHYA TANNER
Customer Success Specialist
MIAMI,FL
Summary
Customer Success Specialist with 9 years of experience excelling in operations support, CRM, and customer relations. Demonstrates a strong ability to implement innovative solutions and streamline processes, significantly enhancing guest experiences and reducing response times. Adept at coordinating with internal departments to ensure efficient service delivery and maintain high standards of professionalism.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Public Safety Officer
Allied Universal
02.2022 - Current
- Enforced company and client-specific security policies, ensuring compliance with local laws and regulations
- Monitored security systems, including alarms and surveillance equipment, to identify and address potential threats
- Prepared detailed reports documenting incidents, actions taken, and overall daily activities to ensure accurate records for future reference
Customer Success Specialist
Seminole Hard Rock Hotel & Casino
Hollywood, FL
05.2021 - Current
- Implement creative solutions to guest inquiries, proactively addressing concerns and significantly reducing response times
- Coordinate with internal departments to facilitate guest services, ensuring seamless communication and timely issue resolution
- Ensure compliance with company policies and procedures, maintaining a high level of confidentiality and professionalism
Girl Scout Troop Leader
Girl Scouts
05.2021 - Current
- Led and supervised group activities, camping trips, and community events for Girl Scout members.
- Supported cookie sales by organizing booths, managing inventory, and coaching team members on customer interaction and communication.
- Promoted teamwork, personal development, and responsibility through structured group engagement.
- Coordinated travel logistics and maintained safety protocols during group outings.
Warehouse Associate
Amazon
05.2018 - 02.2022
- Assisted in stock replenishment and managed restocking tasks to prevent inventory shortages and ensure smooth workflow
- Communicated with supervisors and colleagues to report discrepancies, resolve issues, and improve warehouse processes
- Prepared customer orders for shipment by efficiently picking, packing, and labeling merchandise in accordance with company guidelines
PSE Mail Processing Clerk
United States Postal Service
04.2019 - 01.2021
- Operated automated mail processing equipment to sort and collate letters and parcels, ensuring timely and accurate delivery
- Utilized USPS computer systems to track packages and update client information, providing real-time updates for customers
Customer Support Specialist
IQOR
01.2015 - 01.2019
- Provided exceptional customer service by addressing inquiries, resolving issues, and assisting repeat clientele with mail and package services
- Established contact with new and existing customers, fostering relationships that enhance customer loyalty and satisfaction
- Resolved customer dissatisfaction by identifying issues, overcoming objections, and regaining trust through effective communication and solutions
- Proposed tailored options and services to meet individual customer needs, promoting available products during service and order calls
Education
HIGH SCHOOL DIPLOMA -
Mcarthur High School
Hollywood, FL 08.2012 - 06.2014
Skills
- Customer Relations
- Account management
- Data Entry
- Decision Making
- Salesforce
- CRM
- POS systems
- Documentation
- Operations support
- Warehouse operations
- Order picking
- Processing
Timeline
Public Safety Officer
Allied Universal
02.2022 - Current
Customer Success Specialist
Seminole Hard Rock Hotel & Casino
05.2021 - Current
Girl Scout Troop Leader
Girl Scouts
05.2021 - Current
PSE Mail Processing Clerk
United States Postal Service
04.2019 - 01.2021
Warehouse Associate
Amazon
05.2018 - 02.2022
Customer Support Specialist
IQOR
01.2015 - 01.2019
HIGH SCHOOL DIPLOMA -
Mcarthur High School
08.2012 - 06.2014
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