Ashyr Gilbreath
Kalamazoo
Summary
Dynamic Operations Associate with a proven track record at Kohls Department Store, excelling in customer service and operational efficiency. Skilled in logistics management and relationship building, I effectively resolved customer issues and trained new team members, enhancing team performance and satisfaction rates while maintaining strict adherence to safety procedures.
Overview
4
4
years of professional experience
Work History
Operations Associate
Kohls Department Store
02.2023 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Followed shipping and receiving procedures for goods and materials.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Managed inventory levels for optimal product availability and reduced waste.
Service Member
US Army National Guard
12.2020 - Current
- Increased morale by fostering a supportive work environment and recognizing individual achievements.
- Conducted detailed analyses of intelligence data, contributing to informed decision-making processes.
- Achieved mission success, effectively coordinating resources and personnel in high-pressure situations.
- Assisted in the planning and execution of large-scale events, ensuring smooth operations while adhering to strict deadlines.
- Implemented innovative solutions to overcome challenges and improve overall mission accomplishment.
- Improved operational readiness with thorough training exercises and evaluations.
- Enhanced team efficiency by streamlining communication and implementing new procedures.
- Reduced equipment downtime by performing regular maintenance checks and repairs.
Deli Associate
Family Fare Supermarket
01.2022 - 03.2022
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Education
High School Diploma - General Studies
Vicksburg Community High School
Vicksburg, MI05.2020
Skills
- Customer service
- Deadline management
- Verbal and written communication
- Interpersonal and written communication
- Relationship building
- Safety procedures
- Operational efficiency
- Standard operating procedures
- Freight handling
- Quality control analysis
- Equipment operation
- Health assessments
- Safety policies
- Logistics management
- Strong problem solver
- Professional and mature
- Inventory replenishment
- Logistical planning
Timeline
Operations Associate
Kohls Department Store
02.2023 - Current
Deli Associate
Family Fare Supermarket
01.2022 - 03.2022
Service Member
US Army National Guard
12.2020 - Current
High School Diploma - General Studies
Vicksburg Community High School
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