Asia Baker
Charlotte,NC
Summary
Performance-oriented Department Manager experienced in the pet industry setting. Self-motivated with clear focus on strengthening operations and aiding in the health and wellness of animals. Good sales, organizational and project management abilities.
Overview
4
4
years of professional experience
Work History
Department Manager
Pet Supplies Plus
Charlotte, NC
10.2019 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Ensured the animals under my care were being properly looked after.
- In charge of closing down and opening registers.
Customer Service Representative
Pizza Hut
Concord, NC
08.2018 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC06.2020
Skills
- Performance Tracking and Evaluations
- Training and Development
- Administration and Reporting
- Managing Operations and Efficiency
- Retail Management
- Technical Proficiency
- Work Planning and Organization
- Team Supervision
- Customer Service
- Fiscal Management
- Brand Targeting
- POS Software
Interests
- Plants
- Animals
- Cooking
- Cleaning/ Organizing
Languages
English
Native or Bilingual
Timeline
Department Manager
Pet Supplies Plus
10.2019 - Current
Customer Service Representative
Pizza Hut
08.2018 - 09.2019
High School Diploma -
South Mecklenburg High School
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