Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Asia-Breiona Green

Bridgeton,MO

Summary

I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

PATIENT ACCESS REPRESENTATIVE

SAINT LOUIS
12.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Addressed bad debts in line with set protocols.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.

CUSTOMER SERVICE REPRESENTATIVE

Caleres
11.2020 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

FRONT DESK RECEPTIONIST

FAMILY TIMES HOME HEALTHCARE
06.2019 - 11.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

CARE GIVER

DOLAN MEMORY CARE
08.2017 - 05.2020
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Education

High school diploma -

Marquette Sr. High School
Chesterfield, MO
05.2020

Skills

  • Patient Registration
  • Determination Rendering
  • Eligibility Determinations
  • Medical Terminology
  • Payment Processing
  • Team Leadership
  • Verbal and Written Communication
  • PCI (Payment Card Industry)

Accomplishments

  • ASSISTING WITH PERSONAL CARE
  • HOUSEKEEPING,LAUNDRY, RUN ERRANDS
  • GENERAL HEALTHCARE
  • OVERSEEING MEDICATION USAGE
  • APPOINTMENT REMINDERS
  • TRANSPORTATION
  • TELEPHONE SERVICE - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

PATIENT ACCESS REPRESENTATIVE

SAINT LOUIS
12.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

Caleres
11.2020 - 12.2022

FRONT DESK RECEPTIONIST

FAMILY TIMES HOME HEALTHCARE
06.2019 - 11.2020

CARE GIVER

DOLAN MEMORY CARE
08.2017 - 05.2020

High school diploma -

Marquette Sr. High School

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Asia-Breiona Green