Summary
Overview
Work History
Education
Skills
Certification:
Timeline
Generic

Asia Cook

Metairie

Summary

Experienced Lead Server with a proven track record in fast paced, high volume dining establishments. Adept at guiding teams, enhancing guest experiences, and streamlining service operations. Seeking to leverage strong leadership and customer service skills to drive excellence in a dynamic restaurant environment.

Overview

5
5
years of professional experience

Work History

Lead Server

Pappadeux Seafood Kitchen
12.2023 - 08.2025
  • Team Leadership & Coordination: Directed daily front of house operations by supervising and mentoring a team of servers in a high-volume, fast-paced seafood environment.
  • Service Excellence: Ensured an outstanding guest experience by overseeing table assignments, streamlining order delivery, and maintaining seamless communication between service and kitchen teams.
  • Training & Development: Developed and implemented training protocols for new hires, emphasizing menu knowledge, service standards, and effective guest interaction.
  • Problem Resolution: Proactively addressed guest concerns and service challenges, resulting in increased customer satisfaction and repeat business.

Server

Landry’s Seafood House
06.2022 - 11.2023
  • Guest Engagement: Delivered exceptional service by greeting and assisting guests, accurately taking orders, and providing personalized recommendations on daily specials and signature dishes.
  • Operational Efficiency: Collaborated closely with kitchen staff to ensure timely delivery of food and maintained a high standard of presentation and accuracy.
  • Sales & Upselling: Leveraged comprehensive menu knowledge to effectively upsell specials, contributing to higher sales and enhanced dining experiences.
  • Cleanliness & Organization: Maintained a well-organized dining area and adhered to all food safety and sanitation standards, ensuring a welcoming and safe environment.

Server

Olde Nola Cookery
01.2022 - 04.2022
  • Personalized Service: Provided attentive, guest-focused service, ensured that every guest received personalized attention from arrival to departure.
  • Order Accuracy: Facilitated smooth communication between guests and kitchen staff to guarantee that orders were accurately taken and promptly delivered.
  • Transaction Management: Efficiently handled cash transactions and maintained accurate records, supporting the restaurantoperational integrity.
  • Menu Expertise: Offered informed recommendations on menu items and daily specials, enhancing the overall guest dining experience and contributing to a positive atmosphere.

Server

Orleans Hamburger & Seafood
11.2020 - 12.2021
  • Customer Service Excellence: Provided exceptional service in a fast-paced restaurant, engaging with guests to ensure a welcoming and enjoyable dining experience.
  • Menu Knowledge & Recommendations: Demonstrated comprehensive knowledge of the menu to assist guests in making informed dining choices, including seafood and specialty burger options.
  • Order Management: Efficiently processed and managed customer orders, ensuring timely delivery and maintaining high standards of food quality and presentation.
  • Collaboration & Teamwork: Worked collaboratively with kitchen and front-of-house staff to enhance service efficiency, contributing to an organized and productive work environment.
  • Health & Safety Compliance: Adhered to food safety and sanitation regulations, ensuring a clean and safe dining area for guests.

Education

High School Diploma -

McDonogh 35 Senior High School
New Orleans, Louisiana
05-2017

Skills

  • Leadership & Team Management
  • Advanced Customer Service & Conflict Resolution
  • Efficient Multitasking in High Volume Settings
  • Excellent Communication & Interpersonal Skills
  • Proficiency in POS Systems and Cash Handling
  • Deep Knowledge of Food Safety and Sanitation Standards

Certification:

  • Food Handler’s Certificate

Timeline

Lead Server

Pappadeux Seafood Kitchen
12.2023 - 08.2025

Server

Landry’s Seafood House
06.2022 - 11.2023

Server

Olde Nola Cookery
01.2022 - 04.2022

Server

Orleans Hamburger & Seafood
11.2020 - 12.2021

High School Diploma -

McDonogh 35 Senior High School

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