Bahishta Zamir
Orland Park,IL
Summary
Dynamic leader with proven expertise in operational oversight and team management, honed at Hugo's Frog Bar and Fish House. Excelled in elevating customer service excellence and driving sales growth through strategic event planning and effective financial handling. Skilled in mentoring teams and enhancing service quality, demonstrating a significant impact on customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Lead Server / Private Dining Lead
Hugo's Frog Bar and Fish House
Chicago, IL
07.2023 - 01.2025
- Managed private dining events, overseeing seamless execution and service coordination
- Trained and mentored new hires, implementing best practices for guest service and menu knowledge
- Oversaw server cash-outs, ensuring accurate financial reconciliation at the end of shifts
- Assisted management in scheduling, service flow optimization, and team leadership
- Resolved guest concerns promptly, maintaining high customer satisfaction and loyalty
Lead Bartender / Key Holder
Sunda New Asian
Chicago, IL
07.2022 - 07.2023
- Promoted to Lead Bartender within months, supervising team operations and shift coordination
- Managed liquor inventory, placed orders, and ensured proper stock rotation to control costs
- Oversaw cash handling and closing procedures, ensuring accurate register reconciliation
- Trained bar staff in mixology, customer service, and upselling techniques to enhance revenue
- Organized promotional events to attract new clientele and increase engagement
Bartender & Lead Trainer
White Chocolate Grill
Naperville, IL
05.2018 - 11.2019
- Trained and mentored new bartenders, ensuring consistent service quality and adherence to company standards
- Managed bar operations, including inventory tracking and cost control
- Assisted in hiring and onboarding new team members to strengthen service performance
- Provided personalized guest recommendations to enhance customer satisfaction and drive sales
Education
Associate of Science -
Waubonsee Community College
Aurora, IL01.2025
Skills
- Leadership & Team Management
- Operational Oversight
- Customer Service Excellence
- Event & Promotion Planning
- POS & Financial Handling
- Upselling & Sales Growth
Languages
English
Native/ Bilingual
Dari
Native/ Bilingual
Farsi
Native/ Bilingual
References
References available upon request.
Timeline
Lead Server / Private Dining Lead
Hugo's Frog Bar and Fish House
07.2023 - 01.2025
Lead Bartender / Key Holder
Sunda New Asian
07.2022 - 07.2023
Bartender & Lead Trainer
White Chocolate Grill
05.2018 - 11.2019
Associate of Science -
Waubonsee Community College
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