Asia Jones
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Etoile cuisine
09.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed reservation policies
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server
somerset diner
07.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Mexicue
02.2023 - 07.2023
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender
Smoking Pig BBQ
02.2023 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Engineering Intern
Dr. Scholl's
06.2021 - 08.2022
- Completed insole design testing and data analysis for the Research and Development department
- Verified tooling specs for engine manufacturing processes using Various tests.
- Studied manufacturing processes to improve overall knowledge.
- Collaborated with senior engineers on projects and offered insight.
- Created 3D models from 2D drawings.
Server
Duck Duck Goose
01.2022 - 07.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Hostess
T.G.I Fridays
10.2021 - 01.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Administrative Assistant Intern
Visions and Pathways
01.2021 - 05.2021
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Prepared and edited documents and reports for quality and accuracy.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
Sales Associate
Snipes
11.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Chris trees
11.2018 - 12.2020
- Explaining the layout to new customers
- Setting up equipment in the beginning of the day, taking down equipment at the end of the day
- Assisting customers with carrying and cutting of trees
- Greeting customers and ensuring satisfaction with their experience while at Chris' Trees
Cashier
ShopRite Supermarkets
06.2019 - 11.2019
- Check prices, and be knowledgeable about location of items in store
- Accurately and quickly collect proper payment and provide proper change
- Process all forms of payments (i.e., cash, credit, checks, EBT, WIC, Rain checks, coupons, vouchers, gift cards, etc) in accordance with Company guidelines
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
Education
Bachelor's degree - Mechanical Engineering
Howard University
Washington, DCSkills
- Customer Service
- Complaint Handling
- Food Running
- Payment Processing
- High-Volume Dining
- Menu Memorization
- Reservation Coordination
- Guest Engagement
- Safe Food Handling
Certification
Food Handler Certification ,TABC Certified, Driver's License
Timeline
Hostess
Etoile cuisine
09.2023 - Current
Server
somerset diner
07.2023 - 09.2023
Server
Mexicue
02.2023 - 07.2023
Bartender
Smoking Pig BBQ
02.2023 - 05.2023
Server
Duck Duck Goose
01.2022 - 07.2022
Hostess
T.G.I Fridays
10.2021 - 01.2022
Engineering Intern
Dr. Scholl's
06.2021 - 08.2022
Administrative Assistant Intern
Visions and Pathways
01.2021 - 05.2021
Sales Associate
Snipes
11.2019 - 12.2020
Cashier
ShopRite Supermarkets
06.2019 - 11.2019
Sales Associate
Chris trees
11.2018 - 12.2020
Bachelor's degree - Mechanical Engineering
Howard University