Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Asia Khier

Herndon,VA

Summary

At Clear LLC, I excelled as a Customer Service Representative, mastering complaint resolution and data collection, significantly enhancing customer satisfaction. My proactive analysis of service trends and adept handling of service orders underscored my commitment to excellence and continuous improvement. My blend of technical proficiency and exceptional interpersonal skills drove positive outcomes in a fast-paced environment.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Clear Llc
Dulles, VA
05.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.

Passenger Service Agent

Tarco Air
Khartoum, Sudan
03.2022 - 03.2023
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes.
  • Oversaw ticketing, gate and ramp services.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.

Education

Amadeus System

Combrown College For Aviation
Khartoum, Sudan
12.2019

High School Diploma -

Sisters School Khartoum
Khartoum, Sudan
03.2019

Skills

  • Scheduling
  • Paperwork Processing
  • Data Collection
  • Complaint resolution

Languages

Arabic
Native or Bilingual

Timeline

Customer Service Representative

Clear Llc
05.2024 - Current

Passenger Service Agent

Tarco Air
03.2022 - 03.2023

Amadeus System

Combrown College For Aviation

High School Diploma -

Sisters School Khartoum
Asia Khier