Asia Liu
North Las Vegas
Summary
Results-driven individual with a strong background in customer service and administrative support. Expertise in data entry and relationship management. Detail-oriented professional with extensive experience. Proficient in managing check-in/check-out processes and maintaining accurate customer records. Committed to delivering exceptional service and enhancing guest experiences.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Tahiti Village
Las Vegas
08.2024 - 01.2026
- Streamlined check-in and check-out processes for arriving and departing guests, enhancing guest experience.
- Welcomed guests and informed them about hotel services and amenities, fostering a positive atmosphere.
- Maintained accurate customer information through data entry into computer systems, ensuring seamless service delivery.
Customer Support Specialist
Anthem Blue Cross
Las Vegas
02.2020 - 06.2024
- Resolved customer issues by applying Anthem Blue Cross policies to ensure effective solutions.
- Provided prompt, friendly, and informed service for routine inquiries and service complaints to enhance customer satisfaction.
- Maintained accurate records of client interactions and appointments.
- Handled incoming calls, addressing inquiries from patients and medical offices to ensure clear communication and support.
Human Resources Administrator
Amazon Fulfillment
North Las Vegas
06.2017 - 03.2020
- Updated HR databases to accurately reflect employee information and changes in benefits, enhancing data integrity.
- Addressed employee inquiries regarding benefits and policies to support understanding and engagement.
- Processed employee onboarding paperwork and maintained personnel files to ensure compliance and accessibility.
Education
Some College (No Degree) - Nursing Administration
Standard Of Excellence
North Las Vegas, NV04-2016
High School Diploma -
Mojave High School
North Las Vegas, NV06-2015
Skills
- Workflow optimization
- Customer data entry
- Front desk operations
- Hotel booking systems
- Appointment scheduling
- Customer relationship management
- Data entry
- Microsoft Excel
- Problem solving
Timeline
Front Desk Receptionist
Tahiti Village
08.2024 - 01.2026
Customer Support Specialist
Anthem Blue Cross
02.2020 - 06.2024
Human Resources Administrator
Amazon Fulfillment
06.2017 - 03.2020
Some College (No Degree) - Nursing Administration
Standard Of Excellence
High School Diploma -
Mojave High School