Ruby Marquez
Presidio,Texas
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Preventative Care Health Services
Presidio, TX
11.2024 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between medical staff and patients to facilitate smooth operations.
- Trained new reception staff on office protocols and customer interaction best practices.
- Developed and maintained a welcoming environment for patients and visitors at all times.
Substitute Teacher
Presidio Elementary School
Presidio, TX
08.2023 - 02.2024
- Developed engaging lesson plans aligned with curriculum standards to enhance student learning experiences.
- Managed classroom environments effectively, promoting positive behavior and fostering an inclusive atmosphere.
- Adapted instructional materials to meet diverse learning needs and maximize student participation.
- Collaborated with teachers to assess student progress and implement targeted interventions for academic improvement.
Dishwasher
The Waterstop
Marfa, TX
10.2022 - 12.2022
- Operated dishwashing machines to maintain cleanliness and sanitation standards.
- Sorted and organized dishes, utensils, and kitchenware for efficient workflow.
- Assisted kitchen staff by providing clean supplies in a timely manner.
- Monitored inventory levels of cleaning supplies to ensure availability.
Customer Service Manager
La Valentina Boutique
Odessa, TX
01.2021 - 01.2022
- Developed customer service training programs to enhance team performance and service quality.
- Implemented inventory management systems to streamline product availability and order fulfillment processes.
- Analyzed customer feedback to identify trends and improve service delivery standards.
- Led team meetings to discuss performance metrics and establish actionable improvement plans.
- Collaborated with marketing teams to create promotional events that enhanced customer engagement.
Education
High School -
Presidio High School
Presidio, TX01-2021
Skills
- Patient scheduling
- Paperwork coordination
- Microsoft office
- Call handling
- EMR / EHR
- Workflow optimization
- Positive role model and mentor
- Attention to detail
- Strong work ethic
- Stress tolerance
- HIPAA compliance
- Multitasking ability
Languages
Spanish
Full Professional
English
Professional Working
Interests
- Team Sports
- Committed to improving personal fitness through regular participation in [sport]
- I participate in low-impact exercises to strengthen core muscles
- Baking
- Cooking
- Reading
- Fashion and Style
- Road Trips
Timeline
Front Desk Receptionist
Preventative Care Health Services
11.2024 - Current
Substitute Teacher
Presidio Elementary School
08.2023 - 02.2024
Dishwasher
The Waterstop
10.2022 - 12.2022
Customer Service Manager
La Valentina Boutique
01.2021 - 01.2022
High School -
Presidio High School
Additional Information
Bilingual; English and Spanish.