Asia Neita
Morrisville,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Alclear LLC
Morrisville, NC
12.2022 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Aviation Operations Supervisor
Frontier Airlines
Morrisville, NC
04.2023 - 04.2024
- Directed and coordinated the daily operations of a team of aviation personnel.
- Monitored and evaluated employee performance to ensure compliance with safety regulations, operational standards, and customer service requirements.
- Prepared detailed reports outlining operational data such as flight times, delays and cancellations due to weather or mechanical issues.
Education
High School Diploma -
Bellport Senior High School
Brookhaven, NY06-2021
Skills
- Appointment Scheduling
- Information Security
- Complaint resolution
- Data Entry
- Product Knowledge
- Paperwork Processing
- Scheduling
- Staff Training
- Adaptive team player
Certification
- GSC (ground security coordinator)- 03/18/2024
- Certified Jetbridge Driver- 04/08/2023
Timeline
Aviation Operations Supervisor
Frontier Airlines
04.2023 - 04.2024
Customer Service Representative
Alclear LLC
12.2022 - 05.2024
High School Diploma -
Bellport Senior High School