Asia Robertson
Tupelo,MS
Summary
Adept at following communication scripts to properly handle various needs in a poised and professional manner, I work to keep an increase customer satisfaction with every phone call. I'm organized, detail oriented, and experienced in properly handling customer inquiries and transactions.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Carenet Healthcare
Remote, Ms
08.2024 - 09.2026
- Handled inbound patient calls for healthcare support and guidance.
- Documented call details and case notes in patient service files.
- Explained plan benefits, service options, and next-step instructions clearly.
- Verified patient information following Carenet Healthcare privacy standards.
- Answered customer inquiries and provided accurate information regarding products and services.
Lead Patient Access Representative
Blue Cross Blue Shield of Michigan
Remote
08.2019 - 10.2023
- Schedule appointments, conferences, and attorney depositions via telephone
- Verify information on established patients, verify insurance and update patient information in practice management software
- Facilitate scheduling of patients by coordinating with medical assistants, front desk and/or physicians
- Assist with referrals, organizing documents
- Complete duties and assist with other personnel as directed by supervisor
Medical Receptionist
North Medical Hospital
Tupelo, MS
06.2017 - 07.2019
- Schedules patient medical appointments and diagnostic procedures
- Operates and utilizes the client scheduling system
- Provides patients with necessary information related to scheduled appointment
- Locate near by clinic or facilities, also for certain primary care physician for referred patients
- Update patient accounts in multiple client systems
- Provides other scheduling functions as needed
- Communicates with patients and physician staff
- Verify patient demographics and insurance
- Transcribes physician orders for scheduling
Part-Time Sales Representatives
Pearl Interactive
Remote
01.2018 - 01.2019
- Answer inbound calls from customers who have questions.
- Assist with website or application related issues.
- Answer questions regarding products or services the customer may have.
- Promote sales
- Make customers knowledgeable on why they should purchase the product
- Research information in the data system for customers.
- Transferring data from documents into the client's system.
- Outbound calls to collect customer information missing from applications as needed.
Patient Service Associate I
Penn Medicine
Remote
05.2014 - 05.2016
- Reports safety hazards and/or violations
- Accepts and provides direct, and honest feedback between team members
- Explains insurance benefits and patient liabilities
- Supports scheduling activities by conducting pre-service activities (Such as insurance verification/submission)
- Gathers information about customer complaints in a courteous and professional manner.
- Troubleshoots individual admission issues in collaboration with other staff.
- Identifies and communicates payroll authorization and referral requirements.
- Input information into system data base
Crew Member
Taco Bell
Tupelo, MS
03.2012 - 03.2014
- Greeting customers with a smile
- Taking accurate food orders
- Promote menu deals to customers
- Restaurant cleanliness
- Ensuring items are well stocked
- Communicate effectively with team members and supervisors.
Education
High School Diploma -
Aberdeen High School
Billing & Coding
Ultimate Medical Academy
Skills
- Decision Making
- Problem Solving
- Communication
- Customer Service
- Microsoft Office
- Leadership
- Computer Skills
- Fast Learner
- Ability to Work Under Pressure
- Ability to Work in a Team
- Honest and Reliable
- Advanced Medical Knowledge
- Patient Care and Support
- Medical Records
- Healthcare
- Tech Support
- Team Leader
- Claims
Languages
English
Personal Information
Title: Customer Service Agent
Timeline
Customer Service Representative
Carenet Healthcare
08.2024 - 09.2026
Lead Patient Access Representative
Blue Cross Blue Shield of Michigan
08.2019 - 10.2023
Part-Time Sales Representatives
Pearl Interactive
01.2018 - 01.2019
Medical Receptionist
North Medical Hospital
06.2017 - 07.2019
Patient Service Associate I
Penn Medicine
05.2014 - 05.2016
Crew Member
Taco Bell
03.2012 - 03.2014
High School Diploma -
Aberdeen High School
Billing & Coding
Ultimate Medical Academy