Asia Robinson
Jacksonville
Overview
27
27
years of professional experience
Work History
Front End Supervisor
City Thrift
06.2022 - Current
- Retail Sales, customer interactions
- Staff scheduling
- Balance daily activities
- Microsoft PowerPoint
Night Manager
Cottonsail Hotel Tapestry Hilton
07.2017 - 03.2020
- Reservations, Hilton OnQ experience, check guests in/out of hotel, balance out all daily work activities, PBX
Night Auditor/Finance
Doubletree Hotel
01.2015 - 07.2017
- Reservations, check guests in/out, balance all daily work activities, cash and credit card handling, PBX operator, multitask
Customer Service Rep
Boat US
01.2014 - 01.2015
- Assisting customers with insurance coverages, bill pay, claims, emails, fax, and added on services in a call center environment
Customer Service Rep
Humana Insurance Co
10.2011 - 01.2014
- Assisting Medicare/Medicaid members with billing and enrollment, benefit coverage, medical claims, grievance and appeals for pharmacy in a call center environment
Retail Sales Associate/Floor Supervisor
Burlington Coat Factory
06.2009 - 09.2011
- Assist customers with merchandise, stock sales floor, cashiering, balance out shift
Front Desk/Night Audit Supervisor
Doubletree Hotel
04.2005 - 05.2009
- Reservations, check guests in/out of hotel, balance all daily work activities, staff scheduling/meetings, accounting, cash and credit card handling, sales, balance out daily activities and input in computer
Front Desk/Night Auditor
Savannah Marriott Riverfront
02.2002 - 03.2005
- Reservations, check guests in/out of hotel, assign keys, cash and credit card handling, light accounting, balancing all daily work activities
Front Desk/Night Auditor
Residence Inn by Marriott
12.1999 - 02.2002
- Reservations, PBX operator, check guests in/out hotel, cash and credit card handling, balance out daily work activities
Retail Sales Associate/Retail Supervisor
Cato Fashion
05.1998 - 01.2001
- Assisted customers with merchandise, sensor and stock sales floor, customer service, cash and credit card handling, balance out work at end of shifts
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Time management
- Staff management
- Listening skills
- Cash counting
- Staff supervision
- Cash handling
- Team supervision
- Cash handling accuracy
- Performance improvement
- Accurate money handling
- Employee motivation
- Hospitality services
- Training and mentoring
- Relationship building and management
- Effective planning
- Conflict management
Timeline
Front End Supervisor
City Thrift
06.2022 - Current
Night Manager
Cottonsail Hotel Tapestry Hilton
07.2017 - 03.2020
Night Auditor/Finance
Doubletree Hotel
01.2015 - 07.2017
Customer Service Rep
Boat US
01.2014 - 01.2015
Customer Service Rep
Humana Insurance Co
10.2011 - 01.2014
Retail Sales Associate/Floor Supervisor
Burlington Coat Factory
06.2009 - 09.2011
Front Desk/Night Audit Supervisor
Doubletree Hotel
04.2005 - 05.2009
Front Desk/Night Auditor
Savannah Marriott Riverfront
02.2002 - 03.2005
Front Desk/Night Auditor
Residence Inn by Marriott
12.1999 - 02.2002
Retail Sales Associate/Retail Supervisor
Cato Fashion
05.1998 - 01.2001
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