Asia Singleton
Union City,GA
Overview
16
16
years of professional experience
Work History
Patient Access Scheduler
Emory Healthcare
11.2021 - Current
- Schedule diagnostic Radiology outpatient appointments for patients and clinics in a call center setting
- Process and transcribe outside referrals from different facilities to get patients scheduled for different modalities
- Collect and verify demographic, Icd-10 codes, insurance, and relevant clinical information
- Coordinate appointments with multiple departments to ensure efficient scheduling
- Communicate effectively with patients and healthcare providers to confirm appointments
- Maintain accurate and up-to-date scheduling records for all patients and clinics.
Pharmacy Care Representative
Walgreens Pharmacy
08.2016 - 03.2019
- Handles patient prescription requests within HIPAA guidelines
- Enters refill orders for processing
- Troubleshoots to obtain missing prescription information
- Interprets medical abbreviations (Sig Codes)
- Handles correspondence to patients through inbound calls, chats, and emails
- Makes outbound calls to prescribers and patients as needed
- Resolves third party rejects by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements
- Ensures compliance with HIPAA guidelines and maintains patient confidentiality.
Customer Service Representative
Alorica
08.2008 - 05.2012
- Responded to an average of 100 calls daily in a fast-paced call center environment
- Addressed billing and service-related complaints, escalating service failures for resolution
- Researched and resolved customer complaints efficiently
- Processed billing adjustments by accurately inputting credits and adjustments into customer accounts
- Demonstrated strong problem-solving skills in resolving customer issues
- Maintained accurate and detailed computer records for customer accounts.
Education
Accounting -
Miami Carol City Senior High
Miami Gardens, FL06.2008
Skills
- Transcription
- Data Entry
- Scheduling
- Epic
- EMR Systems
- ICD Coding
Timeline
Patient Access Scheduler
Emory Healthcare
11.2021 - Current
Pharmacy Care Representative
Walgreens Pharmacy
08.2016 - 03.2019
Customer Service Representative
Alorica
08.2008 - 05.2012
Accounting -
Miami Carol City Senior High