Jenna Schaeffer
Saint Cloud,MN
Summary
Dedicated administrative professional with successful experience in a fast-paced environment. Experienced in providing high-quality support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Hardworking team player, responsible, and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Patient Access Scheduler
University of Minnesota Physicians
04.2022 - 10.2022
- Provided excellent customer service when answering patient calls while managing a high call volume.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Scheduled patient appointments in respective doctors' calendars while coordinating additional appointments in other departments.
- Relayed patient messages or questions to their providers and submitted medication refill requests.
- Stayed calm under pressure and successfully dealt with difficult situations or patients.
Patient Access Assistant
St. Cloud Hospital & CentraCare Plaza / CentraCare
08.2020 - 12.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtain demographic and insurance information for both new and returning patients.
- Schedule and check-in appointments and patient admissions.
- Answer phones and efficiently direct calls.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Emergency Room Registrar
Rice Memorial Hospital / Carris Health/CentraCare
08.2019 - 07.2020
- Register patients and verify their medical record information is up-to-date.
- Performed various administrative tasks such as filing documents, obtaining payments from patients, and scanning identification and insurance cards.
- Answer and efficiently direct calls for the hospital.
- Call, radio, and/or page medical teams for the hospital.
- Complete paperwork for hospital deaths and communicate with funeral homes.
Certified Nursing Assistant (CNA)
Glen Oaks Senior Living Campus
06.2018 - 07.2020
- Aided residents with personal hygiene by assisting with teeth brushing, bathroom needs, and bathing.
- Helped residents get dressed or undressed for the day.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Used lifts, hoyers, and gait belts to help patients with limited mobility.
- Answered call lights and supported patient comfort and safety.
Education
Associate's Degree / Liberal Arts & Sciences -
Ridgewater College
Willmar, MN05.2020
High School Diploma -
Paynesville Area High School
Paynesville, MN05.2019
Skills
- Data Entry
- Scheduling Diagnostic Procedures
- Documentation and Recordkeeping
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Registration and Admissions
- Team Collaboration
References
- Jim Gregory: Coworker - jimgregory1976@gmail.com
- Sue Will: Coworker - sue.will@centracare.com
- Jamie Heller: Supervisor - jhart10@umphysicians.umn.edu
Timeline
Patient Access Scheduler
University of Minnesota Physicians
04.2022 - 10.2022
Patient Access Assistant
St. Cloud Hospital & CentraCare Plaza / CentraCare
08.2020 - 12.2022
Emergency Room Registrar
Rice Memorial Hospital / Carris Health/CentraCare
08.2019 - 07.2020
Certified Nursing Assistant (CNA)
Glen Oaks Senior Living Campus
06.2018 - 07.2020
Associate's Degree / Liberal Arts & Sciences -
Ridgewater College
High School Diploma -
Paynesville Area High School
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