Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Asia Williams

Work From Home Rep
Dallas,TX

Summary

Collaborative leader at utilizing computer productivity software, maintaining high levels of customer service, and being adaptable to a given situation. Specializes in technical support, inbound phone sales, and exceeding customer expectations. with over 8 years of both management and administrator skills.

Time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Front Desk Receptionist

Park manor
Houston, TX
04.2018 - 12.2021
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Security Manager

Arber security
Houston, TX
03.2016 - 12.2017
  • Excellent leadership, supervisory, management, and customer service skills
  • Kept team compliant with security protocols and appearance standards.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Ability to think and act independently, possess strong reasoning and problem-solving skills, and make sound and timely management decisions


Administrative Assistant

PRO TAX
Atlanta, GA
02.2013 - 11.2016
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Education

High school diploma -

Hastings High School
01.2006 - 12.2009

Skills

Organization skills

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Certification

Level 3 Training

Timeline

EMT - Certified Emergency Medical Technician

08-2020

Level 3 Training

08-2019

Certified Protection Officer

08-2019

Front Desk Receptionist

Park manor
04.2018 - 12.2021

Security Manager

Arber security
03.2016 - 12.2017

Administrative Assistant

PRO TAX
02.2013 - 11.2016

High school diploma -

Hastings High School
01.2006 - 12.2009

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