Asia Williams
Work From Home Rep
Dallas,TX
Summary
Collaborative leader at utilizing computer productivity software, maintaining high levels of customer service, and being adaptable to a given situation. Specializes in technical support, inbound phone sales, and exceeding customer expectations. with over 8 years of both management and administrator skills.
Time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Front Desk Receptionist
Park manor
Houston, TX
04.2018 - 12.2021
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Security Manager
Arber security
Houston, TX
03.2016 - 12.2017
- Excellent leadership, supervisory, management, and customer service skills
- Kept team compliant with security protocols and appearance standards.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Ability to think and act independently, possess strong reasoning and problem-solving skills, and make sound and timely management decisions
Administrative Assistant
PRO TAX
Atlanta, GA
02.2013 - 11.2016
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Education
High school diploma -
Hastings High School
01.2006 - 12.2009
Skills
Organization skills
Leadership skills
Team Management
Customer and client relations
Safety and security regulations
Account management
Certification
Level 3 Training
Timeline
EMT - Certified Emergency Medical Technician
08-2020
Level 3 Training
08-2019
Certified Protection Officer
08-2019
Front Desk Receptionist
Park manor
04.2018 - 12.2021
Security Manager
Arber security
03.2016 - 12.2017
Administrative Assistant
PRO TAX
02.2013 - 11.2016
High school diploma -
Hastings High School
01.2006 - 12.2009