Asiah Jones
Rosenberg,TX
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Barista
PJ’s Coffee Of New Orleans
01.2023 - 06.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
Front of House Team Member
Chick-fil-A
10.2022 - 01.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Family Nanny
Mccoy Family
05.2016 - 10.2022
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Met with parents about daily activities, positive developments, and issues.
Customer Service Summer Intern
Triple J Towing
05.2019 - 08.2019
- Directed dispatching, routing, and tracking towing vehicles.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Arts - Business Administration
Holmes Community College
Goodman, MS05.2024
Certified Phlebotomy Technician -
Majestic Technical Institute
Byram, MS11.2022
Skills
- Customer Complaint Resolution
- Multi-Line Phone Systems
- Telephone Reception
- Process Transactions
- Team Collaboration
- Cash Control
- Customer Service
- Cash Register Operation
Timeline
Barista
PJ’s Coffee Of New Orleans
01.2023 - 06.2023
Front of House Team Member
Chick-fil-A
10.2022 - 01.2023
Customer Service Summer Intern
Triple J Towing
05.2019 - 08.2019
Family Nanny
Mccoy Family
05.2016 - 10.2022
Associate of Arts - Business Administration
Holmes Community College
Certified Phlebotomy Technician -
Majestic Technical Institute
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