Asiah Mclaurin

• Answer phones and make/cancel appointments

• Work AR aged claims

• Run daily reporting and processing End of Day at time of closing

• Make bank deposits when receiving cash payments

• Successfully complete all job-related tasks effectively and effciently

· Pick and deliver children to school / home

· Assist front office when needed – filing, answer phones

· Dispatching calls to drivers for pickups

· Strong Customer Service / consistently dealing with high call volumes

· Incoming calls in a fast-paced goal-oriented collections department

· Coordinated work activities to achieve the volume expected to meet goals

· Inquiries on password resets or lost credit cards.

• Strong Customer Service / consistently dealing with high call volumes

• Collection calls and or correspondence in a fast-paced goal-oriented collections dept

• Coordinated work activities to achieve the volume expected to meet operational goals

• Addressed customers with inquiries on payment history, making payments, NSF

payments, etc.

• Interim team lead during absences of the active supervisor for teams of at least 12