Asima Khan
REISTERSTOWN,MD
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Motivated [Type] manager with demonstrated knowledge of [Industry] best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing [Number] years of experience in field and ready to take on challenging, growth-oriented role with [Company].
Overview
15
15
years of professional experience
Work History
Manager
C Mart And Tobacco
Curtis Bay, MD
03.2019 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Approved regular payroll submissions for employees.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Accomplished multiple tasks within established timeframes.
- Prepared and recommended long-range plans for development of department personnel.
Cashier Team Lead
Discount Tobacco
Glenburnie, MD
02.2016 - 02.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items and join reward programs.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Resolved escalated customer disputes with special actions such as discounts.
Cashier
Vape N Tobacco
Severn, MD
11.2013 - 12.2015
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Completed inventory counts and ordered merchandise.
Department Specialist
Macy's
Colony Mall Albany, NY
01.2010 - 10.2011
- Led effective team by mentoring, coaching and providing assistance to staff.
- Delivered key information on product features to help customers make educated purchasing decisions.
- Attended regular training sessions to keep updated on trends, competitive markets and ways to improve brand recognition.
- Developed relationships with all major stakeholders through well-developed [Type] skills.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Crew Member
Burger King
Latham, NY
12.2008 - 10.2011
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Supported great dining and meal experiences for guests.
Cashier
Tjmax
Latham, NY
04.2009 - 09.2011
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor of Arts -
Illama Iqbal University
Islamabad06.2006
GED -
Govt Degree Collage
Pasrur03.2002
High School Diploma -
Govt Girls High School
Sialkot03.2000
Skills
- Staff Management
- Policies and procedures
- Strategic planning
- Negotiation
- Sales and marketing
- Contract Management
- Project Management
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
Languages
Urdu
Native or Bilingual
Hindi
Professional Working
English
Full Professional
Punjabi
Professional Working
Timeline
Manager
C Mart And Tobacco
03.2019 - Current
Cashier Team Lead
Discount Tobacco
02.2016 - 02.2019
Cashier
Vape N Tobacco
11.2013 - 12.2015
Department Specialist
Macy's
01.2010 - 10.2011
Cashier
Tjmax
04.2009 - 09.2011
Crew Member
Burger King
12.2008 - 10.2011
Bachelor of Arts -
Illama Iqbal University
GED -
Govt Degree Collage
High School Diploma -
Govt Girls High School
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