Asma Leuja
QUEENS
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
8
8
years of professional experience
Work History
Sales Associate
H&M
11.2019 - Current
- Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience
- Eager to educate and promote our H&M Loyalty program to our customers
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Increased purchase amounts by cross-selling with similar products.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Trained new team members in cash register operation, stock procedures and customer services.
Sales Associate
FOREVER 12
09.2016 - 09.2018
- Greeting customers in the store
- Engaged customers in friendly, professional dialogue to determine needs.
- Recommending related products to increase customers’ options and enrich the shopping experience
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
Office Assistant
Prospect Park YMCA
07.2015 - 08.2016
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Education
Psychology
CUNY Hunter College
Manhattan, NY05.2023
Associate - Science, Psychology
Queens Borough Community College
Queens, NY12.2020
Skills
- PowerPoint, Microsoft Word
- Organizing and Categorizing
- Time Management
- Customer Needs Assessment
- Upselling
- Stocking and Receiving
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Sales Associate
H&M
11.2019 - Current
Sales Associate
FOREVER 12
09.2016 - 09.2018
Office Assistant
Prospect Park YMCA
07.2015 - 08.2016
Psychology
CUNY Hunter College
Associate - Science, Psychology
Queens Borough Community College