Retail Management
ASMAIT ZECCARIAS
Shane Co
Atlanta,GA
11
years of professional experience
Retail operations leader focused on improving inventory accuracy, labor deployment, service consistency, and overall store performance. Turns sales trends, customer insights, and operational data into practical business plans that strengthen execution and profitability. Builds high-performing teams through recruiting, coaching, and development while reinforcing the controls and accountability needed to support sustainable results.
Work History
Operations Manager
7 Months- Improved staffing alignment, inventory flow, fulfillment execution, customer service, and back-office coordination to better support business priorities and performance goals.
- Strengthened operational processes, controls, and team productivity to improve service consistency across daily execution.
- Increased inventory accuracy and product availability through reconciliations, cycle counts, merchandise controls, and clearer accountability standards.
- Converted cross-functional priorities into scalable operating practices that improved workflow consistency and field execution.
- Optimized labor deployment through staffing analysis, scheduling, workforce planning, and real-time allocation to better match business demand.
- Built stronger team performance through recruiting, onboarding, training, and employee development.
Store Manager
2 Years 7 Months- Directed a high-volume retail operation generating $13.8M in annual sales and delivered 5% year-over-year growth in 2024
- Managed store profitability by analyzing sales, labor productivity, inventory, shrink, customer service metrics, and key performance indicators
- Improved inventory accuracy and reduced shrink exposure by implementing disciplined controls and reinforcing operational accountability.
- Strengthened bench depth and team performance through recruiting, onboarding, coaching, mentoring, succession planning, and performance management.
- Turned sales trends, customer insights, and performance data into business plans, promotional strategies, staffing plans, and resource allocation decisions that supported store performance.
Service Experience Manager
7 Years 1 Month- Improved customer experience across multiple departments to strengthen satisfaction, loyalty, and brand engagement.
- Identified performance gaps through customer feedback, service metrics, and operational trend analysis, then implemented targeted improvements.
- Strengthened team capability through coaching, mentoring, performance reviews, and reinforcement of service excellence standards.
- Improved service consistency by setting clear expectations, monitoring execution, and delivering targeted performance feedback.
- Resolved operational challenges with store leadership and cross-functional partners to improve end-to-end service delivery.
Education
Associate of Science
Skills
Inventory Management
Performance Management
Recruitment and Onboarding
Staff Scheduling
Cross-Functional Collaboration
Shrink Reduction
Coaching and Mentoring
Strategic Operations
Leadership and Talent
Accomplishments
- Revenue Growth Achievement: Delivered 5% year-over-year growth in 2024 for a $13.8M retail operation.
- Top Department Leader: Led the #1-ranked department among 145 locations, generating $7M in sales.
- Shrink Reduction Success: Reduced inventory shrink by implementing discipline controls, achieving a 3% reduction.
- Team Building Excellence: Built high-performing teams, improving employee retention by 15% over two years.
Timeline
Operations Manager
Shane Co
03.2026 - CurrentRead More
Store Manager
Nordstrom Rack
06.2023 - 01.2026Read More
Service Experience Manager
Nordstrom
04.2016 - 05.2023Read More
Perimeter College
Associate of Science
Read More