Aspen French
Mobile,AL
Summary
Highly skilled in customer service adept at managing high-volume environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Server
Buffalo Wild Wings
Mobile
01.2023 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service to ensure satisfaction.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Customer Service Representative Remote
Alorica
S, AL
03.2020 - 11.2023
- Updated system with order specifics and customer details, preferences, and billing information.
- Supported sales team members to drive growth and development.
- Contacted customers about potential service upgrades, new services and account changes.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Front Desk Receptionist
Mobile Infirmary Medical Center
Mobile, Alabama
10.2018 - 01.2020
- Processed and distributed internal and external communications.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Greeted visitors to provide information and direct to appropriate personnel.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
High School Diploma -
Leflore High School
Mobile, Alabama05-2018
Skills
- Sales techniques
- Customer feedback management
- Team member support
- Multitasking proficiency
- Microsoft office
- Complaint analysis
Timeline
Server
Buffalo Wild Wings
01.2023 - Current
Customer Service Representative Remote
Alorica
03.2020 - 11.2023
Front Desk Receptionist
Mobile Infirmary Medical Center
10.2018 - 01.2020
High School Diploma -
Leflore High School