Aspen Kahlert
Discover Financial Services / Capital One Financial
Salt Lake City,UT
7
years of professional experience
Results-driven account management professional prepared for next challenging role. Proven track record in cultivating client relationships and driving successful project outcomes. Known for strong collaboration skills and delivering consistent, impactful results. Highly skilled in strategic planning and client communication, with reliable and adaptable approach to changing business needs.
Work History
Senior Account Manager, Interim coach
6 Years 7 Months- On going recent Discover/Capital One merger
- Collaborating with Team Leader to proactively create a weekly schedule to coach and host meetings daily on Agent opportunities
- Collaborated with Team Leader to create weekly coaching schedule and host daily meetings on agent opportunities
- Assisting Team Lead in work overflow; hosting weekly meetings, creating job aids on new processes, exceptions for schedules, Assisted new hires with training
- Completed Agent Plus training to enhance coaching skills and develop leadership capabilities
- Maintain and manage bank accounts, assist account holders, take inbound calls, assist in anything Acquisitions/Servicing.
- Contributed to side projects for Discover to enhance third-party acquisition processes for student loans.
- Trained in wire services assisting in validating debiting and completing verification.
Team Lead
3 Months- Facilitated agent understanding of healthcare regulations and compliance policies to policies and procedures regarding new healthcare regulations
- Served as main point of contact for complex inquiries, facilitating resolution and support
- Aided customer service representatives with their daily operational duties in daily tasks and duties
Customer Service Representative
2 Months- Managed accounts for health insurance applicants, ensuring accurate processing and timely follow-up.
- Provided immediate assistance to callers, facilitating quick resolutions.
- Developed custom solutions tailored to each caller's needs, enhancing customer satisfaction and experience.
Education
High School Diploma
Skills
Schedule management
Business development
Customer relations
Process improvement
Conflict resolution
Negotiation skills
Timeline
Senior Account Manager, Interim coach
Discover Financial Services / Capital One Financial
03.2020 - CurrentRead More
Team Lead
Black Turtle Services
11.2019 - 02.2020Read More
Customer Service Representative
Black Turtle Services
09.2019 - 11.2019Read More
Granger High School
High School Diploma
Read More